Coordinator, Intake Support

JOB DESCRIPTION Job Summary Provides support for member intake activities and in support of the functional processes, programs and/or services for population health management and improvement. Responsible for intake support center/care coordination portal operations/utilization, while conjunctively fostering partnerships and relationships with community-based organizations and providers - supporting the care centered home and a fully integrated and accountable system of care. Contributes to overarching strategy to improve and provide quality and cost-effective member care. Essential Job Duties: + Provides daily monitoring and management of the intake support center/care coordination portal. + Ensures that internal/external key stakeholders and members have access to pertinent care coordination portal information. + Ensures that member inquiries and concerns are addressed timely with appropriate triage to assigned department(s). + Represents as point of contact to external care coordination entities (CCEs), care management entities (CMEs) and individual members and other key providers and stakeholders as needed. + Facilitates member referrals as needed. + Attends training specific to care coordination portal use and access. + Assists with monitoring required reporting requirements to ensure that membersu2019 needs are addressed timely and appropriately. + Assists in planning, organization, and design/development of program components by coordinating work efforts across internal or external partners and stakeholders to execute against program requirements. + Monitoring of program/project metrics and ongoing process improvement + May conduct training, project scheduling, and reporting as required. + Identifies and reports operational issues and needs to appropriate leadership. + Local travel may be required (based upon state/contractual requirements). Required Qualifications: + At least 2 years of health care experience in care management, utilization management, behavioral health, and/or managed care setting, or equivalent combination of relevant education and experience. + Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. + Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements. + Strong customer service and interpersonal skills. + Attention to detail and organizational abilities. + Strong systems and technical skills. + Home office with high-speed internet connectivity. + Excellent verbal and written communication skills. + Microsoft Office suite/applicable software program(s) proficiency. Preferred Experience: + 2+ years of project or program coordination experience or quality improvement experience#PJHS To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $18.04 - $35.17 / HOURLY Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Created: 2026-03-02