Service Technician

Description Gillmore is looking for a Security Technician that has a strong background in at least one of the following areas: IP cameras, access control or fire alarm systems. This person will be responsible for servicing both Residential and Commercial Business Installs. The desired technician needs to have previous experience doing home security installation and commercial service work. Some of these responsibilities include CCTV, surveillance cameras, access control systems, card readers, and wireless/hardwired keypads. Other responsibilities include: Installs, Troubleshooting and preventative maintenance on security, wireless communicators, CCTV, DVR, card access, burglar and fire alarm systems for residential and enterprise customers. This candidate will be provided a company vehicle with a company gas card. Technicians will be issued inventory and are responsible for that inventory. As equipment is used technician is required to cost the part of their truck stock and keep good record of all parts assigned. This person needs to have great customer service experience, a mechanical aptitude, and an adaptive personality. Duties and Responsibilities: u2022 Install, troubleshoot, and maintain security systems at client sites, ensuring compliance with safety standards. u2022 Provide onsite support for customers through alarm panel diagnostics, physical wiring and repair of devices, programming and troubleshooting. u2022 Collaborate with team members to complete installations efficiently and accurately. u2022 Conduct system testing and provide training to clients on system operation. u2022 Diagnose technical issues and perform repairs or escalate as necessary. u2022 Document installation processes and service activities thoroughly. u2022 Follow up with coordinators or department managers on any open service tickets, jobs and inspections. u2022 Adhere to company policies and safety protocols at all times. u2022 Keep up-to-date with new security technology developments. u2022 Participate in the on-call rotation. u2022 Provide exceptional customer service to ensure client satisfaction. Qualifications u2022 Excellent customer service skills. u2022 Proven experience in field service installation, preferably in security or related systems. u2022 Strong mechanical knowledge and ability to interpret schematics. u2022 Excellent communication skills, both verbal and written. u2022 Ability to work independently and as part of a team. u2022 Valid driveru2019s license and clean driving record. u2022 Demonstrated skill set in multiple disciplines of low voltage security, fire, video and access control systems. u2022 Ability to lift heavy equipment and work at heights using scissor lifts or similar equipment. u2022 Prior experience with fire and security systems. industry extremely helpful. Additional Details: Experience with products such as Honeywell, DMP, Axie, etc. Experience Servicing/Troubleshooting - Glass Breaks, Motion Detectors, Window/Door Contacts, CCTV Systems. Experience replacing batteries and updating hardware. Experience prewiring existing homes and new construction sites Skills security, honeywell, fire alarm, CCTV, security tech, Axis, DMP, Speco, Linear, camera, install, IP, DSC, access control, Alarm installation, Access control, Install, Cctv, Honeywell, Installation, service Top Skills Details security, honeywell, fire alarm, CCTV, security tech, Axis, DMP, Speco, Linear, camera, install, IP, DSC, access control,Alarm installation Additional Skills & Qualifications Great customer service skills. Gillmore has such a strong reputation of providing excellent customer service, have strong customer service skill is a must. You will be in front of multiple customers per/day and having the ability to put up with the worst case scenario situations

Created: 2026-03-02