Presales Solutions Engineer - Cisco

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary The Presales Solutions Engineer u2013 Cisco supports SHIu2019s Sales and Engineering teams by delivering estimates, technical consultation, solution design, and support for Cisco Solution Requests. This role works with account teams to assess customer environments and create Cisco infrastructure solutions aligned with business goals. Key responsibilities include building relationships with Cisco and OEMs, training sales teams and customers, managing the solution pipeline, and identifying opportunities across Ciscou2019s Data Center, Cloud, Network, Security, and Services offerings. Role Description + Architect and design Networking, Security, Data Center, and/or other emerging Cisco solutions with supporting technologies. + Collaborate with the sales team to identify, gather requirements for solutions, and build the essential Bill of Materials. + Create Deal Registration within CCW as required by management. + Utilize and Learn SHI and Ciscou2019s Tools to complete job responsibilities (i.e SHIu2019s CRM, CCW, etc...) + Partner with other solutions engineers, system engineers, architects, and technical specialists across different organizations and Sales teams in a pre-sales technical role across SHI business segments. + Provide leadership and mentorship to others in the Solution Specialist roles. + Support CiscoSA Team Solution Specialists and other Solutions Engineers as needed. + Manage queue requests and internal escalations from Technical Specialists and other Solutions Engineers + Conduct training and technical workshops for internal teams as needed. + Attend and deliver training for the assigned architecture regularly. + Perform Cisco Demos per architecture alignment. + Perform End User Scoping and Discovery Calls + Implement complex competitive OEM configuration flips (Comparable bids) + Campaign partner event/initiative support (Call Blitz, Go Campaign, etc.) + Assess and recommend appropriate incentive programs that align with proposed solutions. + Stay current on Ciscou2019s solutions and road map by attending VTs, VOEs, Partner Summits, and other industry events. + Participate in any cadences with the external Cisco teams or internal teams as required by management. + Act as a trusted advisor for all Cisco products and related technologies. + Collaborate with all operational teams as needed to support the business. + Join sales in customer-facing calls to help gather customer technical requirements. + Advise customers on the latest product offerings with a good understanding of the supported features. + Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services. + Conduct basic road-mapping conversations to identify EOL products. + Provide pre-sales technical assessment, then develop a proposal of estimates, deal registrations, consultation, and support around the assigned partner and or bill of materials for a solution. + Translate business needs into technology specifications and recommendations. + Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members. + Develop a working knowledge of strategic partner product sets and attain required certifications. + Identify and promote our companyu2019s Professional Services by being knowledgeable of our companyu2019s Services portfolio. + Assist the companyu2019s reps to create quotes that clearly outline the benefits to customers to upgrade or replace equipment. Behaviors and Competencies + Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium. + Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution. + Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others. + Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained. + Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods. + Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management. + Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions. + Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion. + Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency. + Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results. Skill Level Requirements + Experience working in complex sales opportunities - Intermediate + Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate + Expertise in mainstreamtechnologies - Intermediate Other Requirements + Completed Bacheloru2019s Degree or relevant work experience required + 3-5 years of experience in a similar role + Valid CCNA Certification(s) + Ability to travel to SHI, Partner, and Customer Events Certifications: + If the certifications are not currently held the successful candidate will be required to obtain and hold the following certifications within a short period of commencing the role: 6 Months. + Required: CCNA/CCDA Certification(s) + Preferred: CCNP Certification The estimated annual pay range for this position is $85,000 - $115,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status

Created: 2026-03-02