Taxpayer Services - Analyst

Ready, set, go Put your career in motion with a fantastic, new opportunity. Join our team as an Taxpayer Services - Analyst for an impactful role with a respected public agency, where youu2019ll help modernize tax services and shape innovative solutions that support thousands of customers. Why you should apply to be an Taxpayer Services - Analyst: + Pay Rate : $29/hr + Location : Phoenix, AZ 85007 + Schedule: Mon-Fri, 8AM-5PM + Set Up: Candidate must be local - Primarily remote, with occasional in-office days required + Employment Type : 1 Year-Contract Whatu2019s a typical day as an Taxpayer Services - Analyst? You will: + Analyze taxpayer services eServices programs, policies, and procedures to improve operational efficiency and effectiveness + Identify and eliminate nonvalue-added process steps, contributing to continuous improvement across the division + Serve as a liaison between the Information Technology section, software vendors, and business users + Engage with internal and external customers, and assist with moderately complex vendor inquiries + Compile and report regular findings and insights for management + Conduct specialized management studies and coordinate project planning as needed This job might be an outstanding fit if you have: + Experience with business/management analysis of eServices programs (from a business, not software development, perspective) + At least 1 year of tax service, government/public/regulatory compliance, or accounting experience + Customer Service/Technical Support experience with internal, external, or third-party customers + Familiarity with XML (Altova XMLSpy), SQL (Microsoft SQL Server Management Studio), and Azure DevOps (preferred but not required) + Quality Assurance testing skills and a knack for methodical problem-solving using analytical methods Youu2019ll thrive in this role if you bring: + Knowledge of public administration, effective planning/organization, and contemporary business practices + Familiarity with automated information systems analysis, design, and implementation + Effective verbal, written, and listening communication skills, plus strong organizational and interpersonal skills + Proficiency with Windows PCs, MS Office Suite, and Google Suite applications + The ability to manage multiple projects simultaneously in high-pressure situations Requirements: 1. Business/Management analysis experience related to eServices (not focused on IT development/support) 2. 1+ yearsu2019 experience in tax, regulatory, or public sector fields 3. Relevant customer service or technical support background 4. XML, QA Testing, SQL, and Azure DevOps highly valued What happens next: Once you apply, youu2019ll move forward if your skills and experience are a great fit. If this position isnu2019t the perfect match, youu2019ll still remain in our network, opening the door to future roles Helping you discover whatu2019s next in your career is what weu2019re all about. Letu2019s get to worku2014apply to be an Taxpayer Services - Analyst??????? today As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly u00ae . Youu2019re looking to keep your career moving onward and upward, and weu2019re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Created: 2026-03-02