Accessibility Intern

The Executive Office of Technology Services and Security (EOTSS)is the stateu2019s lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management;and,modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts. As part of EOTSS,theMassachusetts Digital Serviceu2019s (Mass Digital)mission is to use the best technology, data, and design to improve digital interactions with Massachusettsu2019 government. As part of our work, we maintain and evolve Mass.gov, work with agencies to improve the way they deliver services digitally, and release data reports. This summer, weu2019re continuing to deliver against an ambitious, Commonwealth-wide roadmap to transform how people access state government digital services. The Accessibility Center for Consulting, Education and Support Services (ACCESS) Team provides accessibility expertise and guidance to all state agencies and coordinates accessibility initiatives and training throughout the Commonwealth. Weu2019re looking to hire an intern to support our ACCESS team to contribute to the following: Expedite the creation and delivery of facilitated accessibility trainings Expedite the process of creating on-demand training modules that are self-paced to supplement facilitated trainings and mandatory training Assist with data collection for feedback sessions on the accessibility of digital government experiences for employees and the public Assist with feedback session meeting preparation and logistics Assist with accessibility testing for training deliverables Assist with generation and organization of accessibility testing reports for documents on mass.gov to assist with Secretariat digital asset inventories Responsibilities: Assisting with developing training presentations resulting in PPT decks to facilitate trainings Assisting with design and development of self-paced on-demand modules resulting in the delivery of training modules to accompany additional training Assisting with session feedback collection and organization resulting in identifying specific problem areas concerning accessibility, opportunities for improvement and gaps in digital deliverables/experiences to disseminate to specific teams/Secretariats Assisting with generating reports from automated document software for reporting on accessibility status of document types posted to mass.gov and creating reports to provide to Secretariats to assist with their digital asset inventory collection The primary work location for this role will be atOne Ashburton Place, Boston, Massachusetts 02108. The work schedule for this position isMonday thru Friday, 9AM to 5PM EST.This position would be expected to follow ahybrid model of reportingto work that combines in-office workdays and work from home days as needed. All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training. Preferred Qualifications: Experience or interest in IT or design Proficiency with MS Office Nice to have experience with data collection methods and reporting Great to have previous experience in digital accessibility design, development, testing, reporting Experience with Captivate software is a plus Experience in graphic or video editing software is a plus Experience using Adobe Illustrator is a plus Experience using Adobe InDesign is a plus Video editing and production experience is a plus First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Information Systems and Technology Organization: Exec Office of Technology Services and Security Title: Accessibility Intern Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 260001Q6

Created: 2026-03-07