Senior Principal Brand Success Partner - Life Sciences

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. Job Summary: The Senior Principal, Brand Success Partner plays a key role in realizing Surescripts' life sciences value proposition by ensuring that each client gains maximum benefit from Surescripts' network and tools - from faster patient access to medications to improved commercial outcomes for their brands. By embracing a partnership mindset and continuous value delivery, this role directly supports Surescripts' vision of being a trusted, must-have partner to life sciences companies, leading to sustained account growth and customer success. The Brand Success Partner leads the customer relationship with a select group of high-value life sciences client accounts once the sale has been made. The individual in this role will use a blend of strategic leadership, consultative guidance and rigorous account management to drive account success. This position is instrumental in orchestrating a cross-functional Surescripts team, including sales, product, implementation, clinical intelligence and analytics, to drive brand success, customer retention, expansion and evangelism. The Senior Principal Brand Success Partner also brings in others from the organization, including Executive Team members, our CEO, owners and Board members, as needed. Responsibilities: Enterprise Account Partnership: Own a focused portfolio of 1-5 highly strategic Life Sciences enterprise accounts, typically involving multi-year agreements and complex governance structures. Operate at the enterprise (portfolio) level as well as the single brand/product level to set a path for long-term account health and growth. Manage relationships with large, matrixed global client organizations, navigating multiple stakeholders and competing internal priorities within each client's environment. Act as the single point of accountability for overall account performance. Cross-Functional Collaboration & Leadership: Act as a bridge across internal Surescripts teams - including Sales, Product, Analytics, Legal, Finance, Operations, Implementation, Clinical Intelligence and Customer Support - to align Surescripts' efforts with the client's needs and objectives. Clearly translate the client's requirements, strategic direction, and constraints back into the Surescripts organization, ensuring all teams understand what success looks like for the customer. Lead post-sale complex initiatives such as new product implementations, service launches, and major project rollouts for your accounts with strong governance, clear communication, and cross-department coordination. Proactively identify and address internal process gaps or misalignments that could impact the client's experience, driving process improvements to better support life sciences partners. Analytical & Financial Excellence: Apply a data-driven approach to account management. Work closely with Surescripts' Data & Analytics teams to gather and interpret usage data, outcome metrics, and other KPIs that demonstrate value to the client. Translate complex analytics into clear, executive-ready insights and narratives that tie Surescripts' services to the client's key performance metrics (e.g. speed-to-therapy improvements, streamlined operations). Show strongfinancial acumen, comfortable discussing ROI, cost-benefit analyses, and economic justifications for solutions with client procurement and finance leaders. Rigorously quantify the impact of Surescripts' partnership in terms that resonate with executive stakeholders, meeting the highest standards of evidence and business value. Account Planning & Relationship Health: In partnership with the Account Executive, develop and maint in an enterprise-grade account plan for each client, outlining strategic objectives, multi-year roadmaps, key stakeholders, revenue projections, potential risks, and mitigation plans. Maintain robust forecasting and CRM discipline, providing accurate visibility into account status, renewal likelihood, and growth opportunities for Surescripts leadership. Ensure a continuous state of account

Created: 2026-03-02