All Programs - Outreach Manager I - 841-5625

This job was posted by : For moreinformation, please see: Energy is redefining the clean energy future as the onlyintegrated provider of comprehensive solutions, combining unmatchedexpertise in strategic consulting, program delivery, product solutions,and design/build services. Powered by our advanced AI-driven technologyplatforms, we deliver seamless, tech-driven support across the entireenergy service ecosystem to accelerate impactful change and ensure anunmatched customer experience. Since 1994, Franklin Energy has been atrusted partner in protecting communities and our planet, paving the wayfor a sustainable future for all. Learn more at join us in leading the clean energy revolution.Position SummaryThe Outreach Manager I is primarily responsible for providing managementand leadership to a team of Energy Advisors, Outreach Specialists, andEnergy Engineers who are assigned to one of the company's energyefficiency programs. This position will also provide energy advice andcoordination services for customers. Identify opportunities regardingenergy efficiency and introduce the various prescriptive and customincentive measures that pertain to the customer segment.Essential Duties and ResponsibilitiesThis list of duties and responsibilities is not all-inclusive and may beexpanded to include other duties and responsibilities, as management maydeem necessary from time to time.- Provide management and leadership to team members, including managing day to day activities, managing team goals and objectives, assisting team in creatively meeting the goals of the program and resolution of customer service issues.- Develop outreach plan with Program Manager to target key market segments in order to maximize team's attainment of efficiency goals. Adjust plan over time in response to changing market conditions.- Coordinate outreach activities with the Client Marketing team, prime contractors and utility client.- Promote the energy efficiency program to customers and trade allies in the assigned territory.- Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs- Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up as required to the customers- Responsible for all accounting department functions including general ledger, accounts payable, accounts receivable, inventory, and payroll- Discuss technical elements of energy consuming equipment -i.e. lighting, HVAC, hot water systems, building & pipe insulation industrial processes.- Enter data into spreadsheets and databases to determine energy savings and to manage current projects, collaborate with Energy Engineers as required.- Provide a professional appearance appropriate for a representative.- Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after yearPosition RequirementsEducation and Experience- Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.- 3 - 5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management- Previous experience managing staff performing proactive customer outreach activitiesRequired Skills, Knowledge and Abilities- Strong customer service and communication skills.- Must be able to handle a wide work variety and work in a fast-paced environment.- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload- Ability to identify and resolve project application issues with customers and trade allies- Proficient in Microsoft Office, specifically Word, Excel and Outlook- Strong data entry skills in entering information in tracking systems/databases- Ability to communicate effectively, both verbally and in writing with customers, clients and employees- Ability to analyze and interpret data and solve practical problems- Knowledge of mathematical concepts such as fractions, percentages and ratios- Committed to diversity and inclusion- Reliable transportationLicenses & Certifications- Valid driver's licenseTravel Requirements- Willingness to travel up to 40%Note: Reasonable accommodations may be made for individuals withdisabilities to perform the essential functions of this position.The above information describes the general duties and requirementsnecessary to perform the principle functions of the position. This shallnot be construed as a detailed description of all the duties andrequirements that may be necessary in this position.An Equal Opportunity EmployerNotice Regarding Automated Tools:We may use automated or AI-assiste

Created: 2026-03-02