Office Assistant I - UPMC Hamot Neurosurgery and ...

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } UPMC Hamot's Neurosurgery and Neurointervention office is seeking a friendly, organized Office Assistant I to help support exceptional patient care and a smooth frontu2011office experience. This role is ideal for candidates with strong customer service skills, and prior experience in a medical office is preferred. As a key member of the care team, you'll greet and guide patients, manage appointments, and ensure accurate and timely communication across departments. If you're looking to grow your career in a dynamic clinical setting while making a positive impact on every patient interaction, we welcome you to apply. This full-time position will work Monday through Friday from 8:00am to 4:00pm. No holidays or evenings are required. Occasional weekends may be required based on office needs. _Title and starting pay rate of this position may vary based on years of experience._ Responsibilities: + Verify necessary information and records in the medical record and computerized scheduling system. + Schedule, coordinate, and reschedule patient's appointments. + Relay necessary messages to staff and providers. + Greet and register patients in a polite, prompt, helpful manner. + Provide any necessary instructions/directions. + Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. + Maintain clean, orderly waiting area including beverage area and reading materials. + Prepare patient charts for upcoming appointments. + Answer telephone, screens calls, takes messages, and provides information. + Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. + Complete necessary paperwork such as encounter forms and referrals. + Use computer system to generate information necessary for billing. + Answer questions regarding patient appointments and testing. + Complies with all UPMC Health System policies and procedures. + Maintain strict confidentiality related to medical records and other data. + Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. + High school diploma or GED is required. + 1 year work experience, preferably in a medical office setting. + Knowledge of medical terminology preferred. + Word processing and computer experience preferred.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

Created: 2026-03-02