Senior Lead Product Manager Rewards Redemption

Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. Itu2019s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means youu2019re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And weu2019re recognized for it Wells Fargo ranked No. 1 on the 2025 LinkedIn Top Companies in Financial Services listu2014recognized as the best place to grow your career in the industry in the U.S. About this role: Wells Fargou2019s Credit Card Loyalty & Rewards team is modernizing our endu2011tou2011end rewards experience. Weu2019re seeking a Senior Lead Product Manager to lead the strategy and delivery of redemption experiences u2014from pointsu2011foru2011merchandise and cashu2011back to travel and merchant partner redemptions. Youu2019ll own a critical slice of the loyalty stack, partnering across Product, Technology, Risk, Marketing, and Operations to launch customeru2011loved features with measurable business outcomes. Learn more about the career areas and lines of business at (. In this role, you will: + Deliver features endu2011tou2011end: Drive discovery, requirements, user stories, acceptance criteria, and release planning; steward initiatives from ideation through production with strong change management. + Elevate the customer experience: Improve findability, transparency (values, fees, restrictions), and conversion across redemption flows; champion accessibility and inclusive design. + Integrate partners and platforms: Coordinate with internal platforms and external vendors to enable new redemption types and catalogs; ensure reliability, performance, and scale. + Measure what matters: Establish dashboards for funnel conversion, NPS/CSAT, breakage, liability, and unit economics; run A/B tests and experiments to optimize outcomes. + Manage risk & compliance: Embed risk, controls, and policy requirements into product design and delivery; ensure audit readiness and operational excellence. + Lead change at scale: Align crossu2011functional stakeholders, communicate decisions crisply, and drive adoption with training, communications, and readiness plans for impacted teams. + Influence at the senior level: Provide clear business cases, tradeu2011off analyses, and status updates for executive stakeholders. Required Qualifications: + 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: + Loyalty, rewards, credit card or payments ecosystem experienceu2014especially in redemption (e.g., cashu2011back, gift cards, travel, merchandise, statement credit). + Experience with partner/merchant integrations and thirdu2011party vendor management (contracts, SLAs, operational playbooks). + Working knowledge of risk and control frameworks in financial services (model/ops risk, privacy, data governance, change management). + Familiarity with experimentation (A/B testing), product analytics, and funnel optimization. + Comfort with APIs, platform capabilities, and technical tradeu2011offs to guide solutioning with engineering. + Executive presence and clear decisionu2011making in complex, crossu2011functional environments. + Demonstrated experience shipping customeru2011facing digital products endu2011tou2011end with measurable impact. + Strong skills in requirements/story writing, backlog management, and prioritization using data and risk considerations. + Proven ability to influence without authority across Technology, Design, Risk, Operations, and external partners. + Excellent written and verbal communication; executiveu2011ready storytelling and status reporting. Job Expectations: + This position offers a hybrid work schedule at posted locations. + Ability to travel up to 5% as needed. + Relocation assistance is not available. + Visa sponsorship is not available. + Job posting may be removed early due to applicant volume. Locations: Charlotte NC Chandler AZ West Des Moines IA Irving TX Posting End Date: 8 Mar 2026 _Job posting may come down early due to volume of applicants._ We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unitu2019s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Req Number: R-517613

Created: 2026-03-02