Global Sports and Entertainment Hospitality Program ...

DescriptionAmazon Web Services is seeking a talented, self-directed Program Manager to provide program support for our sports and entertainment hospitality event portfolio in North America. AWS has a broad portfolio of Marketing Partnerships which include hospitality benefits. We use these benefits to facilitate the hosting of CxO customers by our senior leaders at bucket-list events, focusing on deepening relationships and accelerating deals in the pipeline. The Hospitality Program Manager will be responsible for the planning, execution, and optimization of hospitality events, creating unique 1, 2, and 4-day experiences that facilitate relationship-building, peer to peer networking, and highlight how our partners are using AWS to innovate and revolutionize how their business operates and interacts with customers. This is a hands-on role, and the ideal candidate will have experience project managing events and strategic customer programs that deliver significant customer value. Additional expected experience includes: planning and delivering marquee events for customers which include accommodations, transportation, gifting, behind the scenes tours, and other unique surprise-and-delight experiences. The person who fills this role will have project management skills and a results-driven attitude, attention to detail, and experience working in a fast-paced environment. You will work on a highly collaborative, cross-functional team. You will be expected to manage execution of multiple events at the same time. You must be comfortable using a suite of different marketing tools for budgeting, reporting, creating digital assets, reporting metrics etc. to produce events. You must also be comfortable travelling to and attending events throughout North America and helping to host C-Suite customers and Sales Leaders. Key job responsibilities u2022 Working with key stakeholders to develop hospitality opportunities and experiences as part of new and existing partnership programs. u2022 Negotiating contracts and agreements with partners, vendors, and agencies around these hospitality opportunities. u2022 Working collaboratively with relevant business units, field marketing, and sales leadership to ensure alignment with business priorities and goals. u2022 Designing overall customer hospitality experiences including customer communications, venue logistics, catering, A/V, transportation, staffing, and branded merchandise. u2022 Developing KPIs to assess quality and success of the experiences and business impact of the program, developing standard operating procedures, identifying and driving continuous program improvement. u2022 Managing event budgets and operations including regulatory compliance for all agreements, customer registration, and ticketing in accordance with local laws. u2022 Ability to travel and ability to work independently and autonomously. A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Why AWS Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud. Inclusive Team Culture Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional About the team The Global Executive Marketing (GEM) Hospitality team is responsible for managing AWS's portfolio of hospitality benefits through marketing partnerships with leading sports and entertainment brands. Our mission is to demonstrate the power of technology and the art of the possible through approachable use cases that are changing the way fans experience sports and entertainment.Basic Qualifications- 5+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - 5+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience working cross functionally with tech and non-tech teams - Experience finding creative ways to do more with less, and a track record of staying on budgetPreferred Qualifications- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companyu2019s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, CA, Mountain View - 88,700.00 - 155,200.00 USD annually USA, CA, San Francisco - 88,700.00 - 155,200.00 USD annually

Created: 2026-03-02