Associate Client Support Specialist - Bilingual

ADP is hiring an u00e2u0080u00af Associate Client Support Consultant. u00e2u0080u00af + _u00e2u0080u00af_ _Are you readyu00e2u0080u00af_ _to join au00e2u0080u00af_ _company offeringu00e2u0080u00af_ _career advancementu00e2u0080u00af_ _opportunities throughout your career journey?u00e2u0080u00af_ + _Do you want to join a company withu00e2u0080u00af_ _award-winningu00e2u0080u00af_ _trainingu00e2u0080u00af_ _andu00e2u0080u00af_ _world-class service guidelinesu00e2u0080u00af_ _to help you achieve success,u00e2u0080u00af_ _growth, and continued learning?u00e2u0080u00af_ + _Are you looking for an inclusive environment with a culture of collaboration and belonging?u00e2u0080u00af_ If so, this may beu00e2u0080u00afanu00e2u0080u00afopportunityu00e2u0080u00affor you. Read on and decide for yourself.u00e2u0080u00af In this role, you willu00e2u0080u00afserve as ADP's front-line foru00e2u0080u00afsolving clients'u00e2u0080u00afchallenges, including issue resolution, answering questions,u00e2u0080u00afhelping clients,u00e2u0080u00aftraining their users on ADP technology, and more. You carry the weight of ADPu2019s service reputation and client satisfaction in your hands. The nature of what you do every day will not changeu00e2u0080u00afu2013u00e2u0080u00afyour #1 goal is to help clientsu00e2u0080u00afwho have betweenu00e2u0080u00af1- 49 employees. u00e2u0080u00afStill, every day will be different because theu00e2u0080u00afquestions you receiveu00e2u0080u00afwill vary, as will theu00e2u0080u00afsolutionsu00e2u0080u00afyou provideu00e2u0080u00afeachu00e2u0080u00afclient. Thereu00e2u0080u00afwill be no shortage of newu00e2u0080u00afquestions you'll receive, which willu00e2u0080u00afkeep thingsu00e2u0080u00afinteresting, and our top-ranked training will help to set you up for successu00e2u0080u00af To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Apply now To learn more about Client Services at ADP , u00e2u0080u00af watch here:u00e2u0080u00af u00e2u0080u00af WHAT YOU'LL DO:u00e2u0080u00af _Responsibilities_ u00e2u0080u00af What you can expect on a typical day: u00e2u0080u00af + Client Support. You will help our clients manage their businessu00e2u0080u00afusing our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. + You will continually upgrade your knowledge and skills on payroll, includingu00e2u0080u00affederal and stateu00e2u0080u00afcompliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. + You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. TO SUCCEED IN THIS ROLE : _u00e2u0080u00af_ _Required Qualifications_ u00e2u0080u00afu00e2u0080u00af + At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. + You can work overtime hours during peak seasons. u00e2u0080u00afA college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:u00e2u0080u00af + Experience noted above, ORu00e2u0080u00af + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.u00e2u0080u00af u00e2u0080u00af YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: u00e2u0080u00af + Be yourself u00e2u0080u00afin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.u00e2u0080u00af + Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. + Grow your careeru00e2u0080u00af in an agile, fast-paced environment with plenty of opportunities to progress.u00e2u0080u00af + Continuously learn through ongoing training, development, and mentorship opportunities.u00e2u0080u00af + Be your healthiest. u00e2u0080u00afBest-in-class benefits start on Day 1 because healthy associates are happy ones.u00e2u0080u00af + Focus on your mental health and well-being.u00e2u0080u00af We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.u00e2u0080u00af + Join a company committed to giving backu00e2u0080u00af andu00e2u0080u00afgenerating a lasting, positive impact u00e2u0080u00af upon the communities in which we work and live.u00e2u0080u00afu00e2u0080u00af + Get paid to pay it forward. u00e2u0080u00afCompany-paid time off for volunteering for causes you care about.u00e2u0080u00af What are you waiting for? Apply now A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPu2019s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPu2019s culture and our full set of values. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: + Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. + Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. + Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. + Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. + Be your healthiest . Best-in-class benefits start on Day 1 because healthy associates are happy ones. + Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. + Join a company committed to giving back andu00e2u0080u00afgenerating a lasting, positive impactu00e2u0080u00afupon the communities in which we work and live.u00e2u0080u00af + Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. What are you waiting for? Apply now A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADPu2019s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPu2019s culture and our full set of values.

Created: 2026-03-02