Associate Claims Representative - Liability

Experienced claims professionals supporting The General’s nonstandard auto business through investigations, liability decisions, and settlement negotiationsThis role will be filled following our hybrid work model at our Goldsboro, NC; Tampa, FL; El Paso, TX; Nashville, TN; Davenport, IA; Madison, WI; or Stevens Point, WI offices. This role isNOTavailable for remote work.Area of support:EST, CSTIn this role, you'll investigate and resolve insurance claims with a focus on efficiency and accuracy. You'll independently manage a caseload, negotiate settlements, and communicate effectively with policyholders, vendors, and other stakeholders. You'll leverage your analytical, decision-making, and problem-solving skills to determine liability and ensure fair claim resolutions. This role is responsible for handling minor to moderate coverage, negligence, and damage issues.What You'll DoAs an Associate Claims Representative-Liability,you will have the opportunity to grow on your already established claims foundation by conducting the following duties:Support customers with empathy and understanding,assistingthem throughdifficult situationsand effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them.Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the vestigate claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidenceApply knowledge to evaluateclaimsexposure appropriately,ply withindustry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.What it TakesBachelor's degree or equivalent work experienceAbility to obtain andmaintainstate specific property and casualty claims licensing asrequiredPreviousexperience working with Auto Liability Claims strongly preferredSolid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.Solid knowledge and understanding of policies and endorsements related to casualtycoverages, orotherequivalent knowledge.Demonstrated experience handling moderately complex claims, or other equivalent experience.Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.Demonstrated experience providing customer-driven solutions, support, or service.What You'll ReceiveAt Sentry, your total rewards go beyond competitive compensation. Below are some benefits andperksthatyou’llreceive.Sentry is happy to offerflexibilitythrough a scheduled Hybrid work model.Monday and Friday work from homeif you choose to, Tuesday through Thursdayyou’llwork inoffice.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to yourstart,Sentry willprovide equipmentfor your home office. Meal Subsidyavailable for associates who report to an office.401(K)planwith adollar-for-dollarmatch on yourfirst eight percent, plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) andutilizeourTuition ReimbursementprogramGenerous Paid-Time Off plan for you to enjoy time out of the office as well asVolunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellnessbenefitsto encourage a healthy lifestyle.Well-being andEmployee AssistanceprogramsSentry Foundationgift matchingprogram to encourage charitable giving.About SentryWe takegreat pridein making Forbes’ list of America’s Best Midsize Employers. A lot ofdifferent factorsgo into that honor, many of which contribute to your job satisfaction.Our bright future is built on a longtrack recordof success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us,we’reone of the largest and financially strongest mutual insurance companies in the United States.We’rerated A+ by A.M. Best, the industry's leading rating authority.Our headquarters is in Stevens Point, Wisconsin, with officeslocatedthroughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.Get ready to own your future at Sentry. Opportunities await!Talent Acquisition SpecialistShea SupaEqual Employment OpportunitySentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Created: 2026-03-03