IT Help Desk Supervisor

Summary:Manage IT related contracts, work orders, vendors, projects, assets, and audits. Act as lead to the IT Help Desk Coordinator and first point of contact for the IT Department. Log helpdesk service request, maintain the integrity of the IT Departments database, SharePoint site, documentation, analyze and verify invoices for accuracy.Manson Construction Co. was founded in 1905 as a small pile-driving business supporting the early development of Seattle's waterfront. Today, Manson's legacy of quality marine services continues to grow at locations throughout North America. With more than 800 employees and a large fleet of equipment, Manson supports high-profile marine infrastructure and energy projects across the nation.Manson Construction represents generations of people, families, and communities whose commitment to success, safety, and ingenuity aligns with our core values: Take care of people; Do the right thing; and find a better way. At Manson, we strive to create an engaging and respectful environment where employees can share their ideas. We recognize that our employees are Manson's number one asset and the reason why we continue to execute benchmark work in the marine construction and dredging industryEssential Duties and ResponsibilitiesAct as lead to IT Help Desk CoordinatorAct as Administrator to the IT DirectorProvide continuous status information to ensure customer satisfactionManage software license tracking, compliance and audits.Manage hardware and software asset life cyclesContract Management for IT related equipment and servicesManaging work orders with vendorsAct as trainer for IT related systemsAssist IT Director with creating and pulling reports from KACEHelps establish internal procedures for the IT DepartmentManage IT Helpdesk tickets to ensure balanced workloads, performance, escalation and closureMonitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary.Establish and implement ITIL standards.Administration and support of Manson's Cellular devices and their related applications.Act as a first level problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and follow-up to assist users in solving computer, printer or data processing problems.Review invoices for accuracy and code to the appropriate GL codeLog help desk calls and assign to best qualified and available technician.Understand and support Manson's Vessel operations.Keep IT Department database up to date, accurate and appropriate files up to date.Assist with the creation of procedural documentation for the IT Department.Other duties as assigned by the IT DirectorEnsures compliance with Manson's Code of Ethics and Standards of Business Conduct.Maintain a high standard of ethical behavior, encourages ethical behavior in others, supports ethical decisions and actively seeks appropriate resolution to potential ethical conflicts.Responsible for practicing safe work standards and promoting an Incident and Injury Free (IIF) work environment as a condition of employment.Supervisory ResponsibilitiesSupervises IT Helpdesk TechniciansQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.May require bachelor's degreeMinimum 3 years related experience required.ITIL Certification requiredAccounting experience preferredStrong customer service skillsAdvanced knowledge and proficient use of MS Office SuiteKACE experience preferredJob LocationThe work environment characteristics described here are representative of those that

Created: 2026-03-07