Client Scheduling Manager

Salary Range: $56,240.00 To $75,000.00 Annually At Veritext, we focus on the details u2013 so legal teams can focus on the case. About the role: Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As the Client Scheduling Manager (Southeast Region), you will manage all aspects of deposition scheduling by the Client Scheduling team, creating a positive experience for clients and subcontractors prior to proceeding taking place. What you'll get to do: + Recommend and implement improvements in process and procedures + Understand Company targets and strive to meet and exceed + Manage, delegate and actively participate in the phone queues and/or email + Schedule depositions ensuring complete, accurate and consistent information + Understand the nuances of depo notices and upload to Vision; be able to discern client needs from notices and react to needed (but not stated) requirements to ensure depo proceeds smoothly + Ensure that Client Scheduling staff handle all cases consistently re: information, reporter teams, dictionaries, etc.. + Ensure all jobs are accurate and in accordance with Profiles, Case Standing Orders, notes and client specifications; relay these requirements to subcontractors + Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner + Ensure that all jobs are entered, confirmed and covered timely and accurately + Fulfill client requests according to Operational Excellence guidelines + Ensure that Vision Profiles are accurate and actionable and notes, etc... are clear and detailed + Align correct product/services information including features and benefits to client needs + Know all aspects of myVeritext and encourage client usage + Treat all Veritext Intra-Company jobs consistent with Veritext standards + Understand financial implications of vendor assignments as it relates to a specific job (i.e. understand payment structure, locate affordable meeting rooms, etc.) + Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc.. and all other outside vendors, as applicable + Provide assistance to court reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary + Encourage subcontractor portal use and be completely knowledgeable of all features + Follow incident procedure to ensure client satisfaction and staff development The Kind of Teammate We're Looking For: + 5+ years of related experience + 2+ years of leadership experience + Proficiency in MS Office required + Proficiency in relevant software packages and applications + Must possess excellent written and verbal communication skills + Customer service oriented with strong interpersonal skills + Dedicated professional with the ability to respond to requests promptly and accurately + Must be detail oriented, organized and be able to multi-task + Proactive and motivated with strong problem solving and follow up skills + Must be able to work both independently and with a team Whatu2019s in it for you: + Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance + Healthy work-life balance: hybrid work structure, paid time off, Paid Parental Leave, tuition reimbursement and more + Employee equity and referral programs: when we succeed, you succeed + Extensive mental health and wellness benefits u2013 to help you feel your best and thrive personally and professionally + Matched 401(k) to help you save for your future + Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in + Earned wage access: get a portion of the wages you earned prior to payday + Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth + Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Weeku2013 because work should be rewarding and fun About Veritext: Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader. Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas u2013 an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment. About this posting: Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Created: 2026-03-07