Operations Manager II - Agency Servicing

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Operations Manager II within PNC's Commercial Lending Operations organization, you will be based in Pittsburgh, PA, Cleveland, OH, Denver, CO, Dallas, TX, Houston, TX, or Kalamazoo, MI. Position Overview: We are seeking an experienced Operations Manager II to directly lead a team of front line employees within the Commercial Lending Operations organization. This role oversees a diverse portfolio of commercial loan transactions, including participant/participations deals, agented facilities, and direct lending deals. The Operations Manager II ensures accurate service, strong team performance, and compliance with loan documentation and operational standards. Key Responsibilities: u2022 Manage and develop a team of front line commercial lending operations employees. u2022 Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including: o Participant/Participation transactions o Agented/syndicated loans o Direct deals u2022 Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities. u2022 Interpret and apply loan documentation, credit agreements, amendments, and notices. u2022 Monitor operational performance metrics and implement process improvements. u2022 Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence. u2022 Ensure adherence to internal controls, audit requirements, and regulatory guidelines. u2022 Resolve complex loan servicing issues and escalations. Required Qualifications: u2022 Commercial lending experience, preferably within a large financial institution or commercial loan operations environment. u2022 ACBS system knowledge and experience (required). u2022 Proven management and supervisory skills, including coaching, workflow oversight, and performance management. u2022 Strong understanding of commercial loan structures, loan servicing processes, and operational workflows. u2022 Excellent analytical, communication, and problem solving skills. u2022 Proficiency with Microsoft Office and loan servicing platforms. Preferred Qualifications: u2022 Experience with syndicated loan administration or agent bank responsibilities. u2022 Background in process improvement or operational workflow redesign. u2022 Knowledge of additional loan servicing systems (e.g., LoanIQ, FIS platforms). PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Participates in the development of the operations strategy. Executes operating plan and communicates strategy to operations team. Responsible for two or more functions across one or more sites, or may manage a complex product, function or location. Manages managers, supervisors and/or individual contributors. May participate in industry forums. + Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions related to complex processes and/or product support. Reviews and provides oversight on end to end processes of varying risk and financial value. Interacts with customers and/or third parties to drive business results and resolve escalated issues. + Provides coaching and development to team members, supervisors and/or managers. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans. + Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative or a project sponsor for operations group on projects. Develops, reviews and/or approves standard operating procedures as appropriate. Recommends and/or drives policy improvements. + Oversees and/or owns the control framework for unit(s) of responsibility. Reviews transactions, reports, and/or key risk indicators to identify exceptions, monitor quality and ensure effective quality risk management. Manages and is accountable for risk mitigation and business resiliency activities and/or strategies. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: + Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. + Live the Values - Role models our values with transparency and courage. + Enable Change - Takes action to drive change and innovation that will transform our business. + Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. + Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $55,000.00 u2013 $130,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/02/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2026-03-04