Co-op, Airport Customer Service and Cargo Project ...

How you'll help us Keep Climbing (overview & key responsibilities) As part of Deltau2019s Customer Experience business unit, the Airport Customer Service (ACS) and Cargo (CGO) teams play a vital role in shaping the travel journeyu2014from welcoming customers at the ticketing counter to ensuring a clean, efficient airport experience and timely baggage delivery at their destination. Supporting over 22,000 airport operations professionals across 300 destinations in 52 countries on six continents, ACS and Cargo are at the heart of Deltau2019s global operations. We are seeking highly motivated undergraduate students to join our Co-Op Program, where youu2019ll gain hands-on experience in airport operations, project management, and process improvement. Key Responsibilities As a Co-Op, you will collaborate with a team of airport operations professionals to: + Analyze and measure operational performance to identify trends and improvement opportunities. + Apply project management principles to support and lead initiatives. + Work cross-functionally with stakeholders across business units in a professional, fast-paced environment. + Provide process engineering and internal consulting services to enhance operational efficiency. + Participate in data collection and analysis for projects impacting multiple departments. + Identify and implement process improvements to boost productivity and customer satisfaction. + Recommend innovative solutions to enhance the customer experience and evaluate the impact of proposed changes. You will be placed in one of the following teams: + Airport Customer Service (ACS) + Cargo (CGO) Program Structure This is a three-semester alternating Co-Op program. Students must complete all rotations before graduation: + Fall 2026 + Summer 2027 + Spring 2028 _Note: Students must not take academic classes during Co-Op semesters. Please confirm with your university and academic advisor that this schedule aligns with your curriculum._ What you need to succeed (minimum qualifications) u2022 Currently pursuing a Bacheloru2019s degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Aviation Management, or a related field. u2022 Must be enrolled in a 4-year degree program and available for three alternating semesters. u2022 Strong communication skills and ability to present professionally to all levels of leadership. u2022 Demonstrated teamwork and commitment to continuous improvement. u2022 Proficient in Microsoft Office Suite, especially Excel and PowerPoint. u2022 Experience with data analytics tools such as SQL, SAS, Tableau, or Power BI. u2022 Eagerness to learn and adapt to new challenges. u2022 Commitment to diversity, safety, and security in the workplace. What will give you a competitive edge (preferred qualifications) Preferred Qualifications + Ability to interpret and synthesize large datasets to support decision-making. + Comfortable working both independently and in team settings. + Demonstrated leadership through student or community organizations. + Skilled in developing clear, concise presentations to communicate findings and recommendations. + Interest in learning leadership techniques, problem-solving, and conflict resolution strategies. + Passion for the aviation industry and a strong interest in Delta Air Lines. Why Join Deltau2019s Co-Op Program? This program offers a unique opportunity to gain real-world experience, develop professional skills, and contribute to impactful projects in a global airline environment. While participation does not guarantee full-time employment, it provides a strong foundation for future career opportunities. Benefits and Perks to Help You Keep ClimbingDelta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Deltau2019s online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Created: 2026-03-07