Hospital / Institutional Customer Representative - ...

Job Description The Hospital / Institutional Customer Representative is a key member of the Hospital Customer Team and plays a critical role in supporting our Company's customer centric business model. This role works with the Hospital Customer Team to understand and identify Health Care Provider (HCP) customer needs, support pull-through activities relative to the customer strategy and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. + This is a field-based sales position that is responsible for covering the Columbus, Ohio territory. + This territory also includes but may not be limited to the Greater Columbus area, such as Bowling Green, Findlay, Lima, Springfield, Mansfield, Newark, Zanesville, and Lancaster. + This territory also includes portions of West Viriginia, such as Parkersburg. + The selected Sales Representative must reside within the territory. + Overnight travel may be required. + Travel (%) varies based on candidateu2019s location within the geography. Primary responsibilities and activities include but may not be limited to: + Communicates about product in a way that's meaningful and relevant to each individual customer; customizes discussions and client interactions based on understanding of customer's needs + Engages in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information + Within select customer accounts acts as primary point of contact for customer, meet with key customers/personnel to understand practice structure, business model, key influencers Managed Care Organization (MCO), employers, state and local regulations)/network structure, customer needs and identifies business opportunities + For select customer accounts/HCPs, coordinate with customer team to develop customer strategy - outlining strategy for interactions/ relationship, solutions and potential offerings for customer + Partners with National Account Executives (NAEs) to maintain strong focus on Managed Care pull-through + Shares learning and best practices from one customer to help other customers meet their needs + Demonstrates a focus on better health outcomes (beyond acquisition, considers the HCP and patient experience) + Provides input into resource allocation decisions across customers + Identifies and selects programs/services available in the library of our Company's

Created: 2026-03-04