Customs Brokerage Operations Supervisor

Job Title: Customs Brokerage Operations SupervisorJob Location:Miami, FLDHL Global Forwarding (DGF)is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web athave an outstanding career opportunity for aUS Customs Brokerage Operations Supervisorfocusing on the day-to-day operational management in our Miami(Doral), FL station.Key Responsibilities:(enter 5-10 bullets regarding the position responsibilities - keep it short/concise)In this exciting role you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL’s global customer care standardsDrive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer’s experiencePartner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL’s market share.Skills / Requirements:Excellent understandingof US Customs Brokerage3-5 years of experience in related area of responsibilityBachelor’s Degree (Business Administration, Int’l Trade or related area) preferredStrong communication, problem solvingandinterpersonal skills; ability to quickly build rapport withboth customers and DHL Global Forwarding business unitsLicensed Customs Broker (preferred) Pay Range: $68,722.50 - $91,630.00+ (Based on Experience)Benefits (All Non-Union Employees)* Compensation: Competitive base salary plus role dependentperformance-based incentives.* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.* Medical: Comprehensive plans covering preventive care,inpatient/outpatient services, andprescriptions.* Vision: Optional coverage for exams, frames, and contacts.* Dental: Optional coverage for preventive, basic, and major services.* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancementopportunities.We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employmentopportunities,evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protectedcharacteristics.Work AuthorizationApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.#LI-RL2ReferencesVisible links1.

Created: 2026-03-05