Call Center Representative - Debt Counselor Hybrid ...

*Please note, this is a hybrid work opportunity handling Student Loan collections. This position is Monday through Friday and you must be able to work onsite in our Fairport, New York Office three (3) days per week.For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? Performance-based monthly bonus opportunity Award-winning benefits packages Flexible schedules Growth opportunities Repeatedly named one of the Best Places to Work in Collections Two-time recipient of the Better Business Bureau’s Torch Award for EthicsO*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02Position Summary: Our Representatives use a consultative approach to manage and collect on delinquent accounts. Our consultative approach helps consumers identify the most suitable way to resolve a balance in the best interest of all parties. Since client satisfaction is a top priority, it is imperative that ConServe locates professional individuals who are customer-focused, detail-oriented and able to work in a fast-paced environment. If you're a motivated, positive, team player and problem solver, then you would be a good fit for the ConServe team. Essential Duties & Responsibilities:Obtain information from Consumers in order to determine current financial situation and determine solutionsProvide solutions to Consumers to enable them to resolve their obligation administratively or voluntarilyGather proper documentation from Consumers and maintain appropriate follow-upMeet daily, weekly and monthly goals as set by management at ConServeDaily Productivity - all Representatives will make between 125-200 phone calls per day and work in a call center environment or remote work environment.Monthly Recoveries - must achieve ConServe’s monthly targeted performance objectives for collections.Record Maintenance - proper management & updating of system to maximize contactsSkip-Tracing - to assist in locating & contacting consumers or businessesAdherence to ConServe’s Professional Practices Management System (PPMS), Code of Conduct, and Compliance ProgramEducation Requirement:High School Diploma or GEDAssociates or Bachelor’s Degree preferredSkills/ Requirements:The ability to work 8 hour shifts consisting of three (3) days starting between 8:00 am EST and 9:30am EST and ending between 5:00 pm CST and 6:30 pm EST (start and end time are flexible but the shift must be 8 hours) and two (2) evenings Noon EST - 9:00 pm EST. The training time is currently limited to days and one evening.The ability to work onsite three days per week and can work remotely the remaining two days.Prior Student Loan collection experienced preferred.Willingness to work an occasional Saturday morning shift (optional)Fluent in conversational English and abiity to proficiently read and write EnglishStrong verbal communication skills with the ability to listen, persuade, negotiate and obtain resolutionIntermediate Computer skills to document calls and navigate software packages, databases and the internet.Strong organizational and time management skillsAttention to detailAbility to act independently to resolve problemsMotivation to learnAbility to work in a positive, collaborative manner with coworkersAbility and history of maintaining confidentiality and high level of trustworthiness.Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may go through a State and/or Federal Clearance process. Our team will be available to assist you as you move through this process).Ability to obtain and maintain State Collections LicensureUS Citizen or Lawful Permanent Resident with three or more years as a permanent resident in the United States.No conflicts of interest with ConServe or our Clients.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job except for periodic breaks pursuant to applicable law.Occasionally lift and/or move up to 25 pounds.Ability to sit or remain sedentary for your entire work shift (8, 9, or 10 hour shift)Ability to talk and listen on a phone for your entire work shift (8, 9, or 10 hour shift)Ability to type on a computer for your entire work shift (8, 9, or 10 hour shift)Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Created: 2026-03-05