Customer Concierge Specialist

The Bath Authority - Customer Concierge Specialist*Remote or In Office in select marketsLifecycle Management is more than a process—at The Bath Authority; it is the lifeblood of the customer experience.We are looking for aCustomer Concierge Specialistwho understands that the 24 hours after a sale are the most critical in a homeowner's journey. Youare notjust 'initiating' a relationship; you are the proactive guardian of the brand. You are the partner who transforms 'buyer’s anxiety' into 'white-glove excitement' by guiding our clients through every milestone from the final signature to the first shower.Compensation & IncentivesBase Pay:$50,000 - $55,000 (Paid hourly)Variable Incentive:A robust monthly bonus structure driven onreferability:Total Compensation Potential:$65,000 - $70,000+The Lifecycle GuardianMaster of the Lifecycle:Serve as the heartbeat of the post-purchase journey. You take ownership of the relationship 24 hours after the contract is signed, providing a warm introduction and a clear, confident roadmap to the finish line.Strategic Communication Cadence:You manage the 'Golden Thread' of communication, including:The 24-Hour Kickoff:Setting expectations andeliminatingday-after regret.Warehouse Arrival:Notifying the customer the moment their high-end products have been inspected and ready.Precision Scheduling:Aligning materials, warehouselogistics, and installation teams for a seamless date.FinalCountdown:Confirmation calls and real-time 'Day-of' arrival updates.The Quality Check-In:Closing the loop post-install to ensure a referral-worthy experience.Logistics& Synergy:Partner directly with Warehouse and Installation leads to bridge the gap between product availability and human resources.Proactive Conflict Resolution:Identify'bottlenecks' before the customer does. You own the solution, ensuring delays are communicated with transparency and empathy.Referral Engine:Act as the ultimate brand ambassador. Your goal is to provide a level of care soexceptionalthat every customer becomes a lifelong fan and a source of new referrals.Experience:Proventrack recordin high-touch customer service, concierge roles, or production coordination.The Mindset:A 'self-starter' who thrives on organization andpossessesthe emotional intelligence to handle homeowners during high-investment projects.Tech Savvy:Proficient in CRM systems; you understand that if itis notdocumented, itdidn'thappen.Communication:Elite verbal and written skills. You can explain the 'why' behind a timeline just as well as the 'how' of an installation.Education:High School Diploma or equivalent required.Physical RequirementsProlonged periods of sitting and working on a computer in a fast-paced environment.TBA is an Equal Employment Opportunity Employer

Created: 2026-03-07