Quality Assurance Manager

RESPONSIBILITIESThe ?Quality Assurance Manageris expected to be able to accomplish the following:Managesprogram, project managers, and respective teams to implement organizational processes and best practices.Requiresan expertisein managing software development, operations, helpdesk, and maintenance programs, quality assurance teams, and process improvement initiatives.Must be able to implement andmaintainISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.Must be able to implement andmaintaina Customer Satisfaction Program; regularlymeetswith customers andobtainsfeedback via face-to-face meetings and/or online customer satisfaction surveys.PerformsSWOTs asappropriate.Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.Performs management functionssuch as:planning/scheduling,trainingand mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.REQUIRED QUALIFICATIONSActiveTS/SCI + CI Poly clearanceBS, 10-12 years of relevant experience; MS, 8-10 years; PhD, 5-7 yearsExperienceoperatingwithin ISO and/or CMMI environments(ISO 9001/CMMI Level 3 preferred)DESIRED QUALIFICATIONS ASQ CQE/CQA:ASQ Certified Quality Engineer (CQE) ASQ Certified Quality Auditor (CQA) Lean Six Sigma (Green or Black Belt)We are seeking aQuality Assurance Managerto join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III).TheQuality Assurance Managermanages multiple new or existingorganization processimprovement initiatives based on company strategic plans.TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at now to explore jobs with us!The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond 'STOP'.As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.WORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Reston, VAType of environment: Varies Noise level: LowWork schedule: “Normal work hours” constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.Amount of Travel: 20%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEU.S. CitizenshipActive TS/SCI + CI Poly clearanceOTHER INFORMATIONPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please .

Created: 2026-04-04