Registration Representative

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 265 E ROLLINS ST City: ORLANDO State: Florida Postal Code: 32804 Job Description: + Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations. + Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals. + Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care. + Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance. + Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned. Knowledge, Skills, and Abilities: u2022 Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature u2022 Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time u2022 Ability to be responsive to ever-changing matrix of needs and act accordingly u2022 Self-motivated and quick thinker u2022 Computer skills including Outlook, Microsoft Word, and Excel Education: u2022 High School Grad or Equiv [Preferred] Field of Study: u2022 or graduate of a technical school u2022 or equivalent post-secondary technical school education Work Experience: u2022 1+ experience with computers and epm and emr software [Preferred] u2022 ICD-9 and CPT-4 coding experience [Preferred] Additional Information: u2022 N/A Licenses and Certifications: u2022 Basic Life Support - CPR Cert (BLS) [Preferred] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $15.46 - $24.73 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Patient Financial Services Organization: AdventHealth Sports Med & Rehab Schedule: Full time Shift: Day Req ID: 151260964

Created: 2026-03-05