Sr. IT Support Specialist

Description The Senior IT Support Specialist provides advanced technical support across the organization and serves as the primary escalation point for complex issues. This role requires hands-on experience with modern endpoint, network, and cloud technologies. The specialist leads technical initiatives, and contributes to the stability, security, and performance of core IT systems. Responsibilities: u2022 Diagnose and resolve complex incidents involving Windows endpoints, mobile devices, identity services, networking, and cloud applications. u2022 Perform root cause analysis on recurring issues and implement permanent corrective actions. u2022 Act as the highest internal escalation point for technical problems related to device management, authentication, endpoint security, network performance, and system integrations. u2022 Lead deployments and upgrades of technologies such as MDM platforms, endpoint protection suites, network hardware, collaboration tools, and cloud productivity systems. u2022 Create and maintain system documentation, SOPs, and configuration guides for internal use. u2022 Monitor and optimize systems including device management platforms, directory services, network infrastructure, and cloud applications. u2022 Coordinate with teams and external vendors when advanced issues or system escalations require specialized support. Requirements u2022 Minimum of 5 years of IT support experience, with expertise in advanced troubleshooting and system analysis. u2022 Proficiency in Entra ID and Office 365. u2022 Strong knowledge of LAN and WAN networks, including configuration and maintenance. u2022 Experience implementing and managing endpoint security measures. u2022 Ability to lead IT projects, including planning, execution, and team coordination. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-07