Patient Service Associate - EmUrgentCare, Rotterdam (...

Department/Unit: EmUrgent Care - Rotterdam Work Shift: Day (United States of America) Salary Range: $40,495.10 - $52,643.64 Patient Service Associate (Full Time) EmUrgentCare Rotterdam, NY World-Class specialty care closer to home. Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Support Associate. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Rotterdam location, with some, reimbursable, travel required. Primary Job Responsibilities:u2022 Assist all patients that report to the front desku2022 Greet patients in a prompt, courteous and professional manneru2022 Interact with a diverse patient populationu2022 Utilize the electronic medical record to maintain patient records via scanning or registrationu2022 Attend appointments, collect copayments, and other necessary information at time of check-in u2022 Schedule follow up appointments and referrals as needed (check out)u2022 Answer incoming phone calls and direct appropriately to team members Requirements:All candidates must be fully vaccinated for COVID to be considered. Education:u2022 High school diploma or equivalent required. Experience:u2022 No experience required.u2022 Excellent customer service skills preferredu2022 Experience using an electronic health record and Microsoft Office a plus Competitive Benefits and Perks:u2022 Paid hands-on trainingu2022 Opportunities for growth within the Albany Medical Center familyu2022 Medical Coverage (CDPHP), Dental and Vision plans availableu2022 Located on main public transportation linesu2022 Paid Time Offu2022 Tuition Reimbursement u2022 AMC Pension Plan and 403B Retirement About Albany MedBest of the Capital RegionAlbany Med is at its best when our community needs us most. Weu2019ve been voted Best Hospital in the Times Unionu2019s annual readersu2019 poll for two consecutive years. For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube. Thank you for your interest in Albany Medical Centeru200b Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a u201cneed to knowu201d and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Created: 2026-03-07