Senior Collections Representative

Description Collections Representative This is a great opportunity for an experienced call center professional who values coaching, development, and creating a positive customer experience within a performanceu2011driven environment. This is an onsite-only role with no remote or hybrid flexibility. About the Role The Sr. Collections Rep will lead a team of 15+ collectors in a blended inbound/outbound call center environment. To ensure a deep understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the supervisor position. The Rep will focus on supporting a team with mixed tenureu2014some longu2011standing and seasoned collectors, others newer and still developing. A commitment to coaching, training, and supportive accountability is essential. There may be an opportunity to handle escalated calls as part of the leadership role. Key Responsibilities Lead, coach, and support a team of 15+ collectors in a blended inbound/outbound call environment. Drive team performance through consistent coaching, feedback sessions, and training. Monitor and improve collection rates, call quality, customer satisfaction, and team retention. Support new hires and tenured staff with tailored development to strengthen overall performance. Ensure all collection activity aligns with legal and ethical standards. Assist with escalated customer interactions as needed. Foster a positive, customeru2011first culture while maintaining compliance and performance expectations. What Success Looks Like A team that consistently meets or exceeds collection goals. Highu2011quality, customeru2011centered interactions across all calls. A stable, engaged team with strong tenure and ongoing development. A positive atmosphere built on coaching, constructive feedback, and supportive leadership. Qualifications 3+ years of call center experience required (collections experience strongly preferred). Previous leadership, team lead, or supervisor experience in a call center environment is required. Associateu2019s degree or higher is highly preferred. Strong coaching, training, and communication skills. Ability to balance performance expectations with a customeru2011serviceu2011forward approach. Comfortable managing a mix of seasoned and brandu2011new collectors. Must work onsite in Downtown Louisville daily (8:30 AM u2013 5:30 PM). Enjoys the convenience of free onsite parking u2014 an advantage in the downtown area. Skills call center management, customer service management, collections customer service Top Skills Details call center management,customer service management Additional Skills & Qualifications 3+ years of call center experience required (collections experience strongly preferred). Previous leadership, team lead, or supervisor experience in a call center environment is required. Associateu2019s degree or higher is highly preferred. Strong coaching, training, and communication skills. Ability to balance performance expectations with a customeru2011serviceu2011forward approach. Comfortable managing a mix of seasoned and brandu2011new collectors. Must work onsite in Downtown Louisville daily (8:30 AM u2013 5:30 PM). Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Louisville, Kentucky. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,Kentucky. Application Deadline This position is anticipated to close on Mar 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2026-03-05