Senior Change Advisor

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companyu2019s success. As a Senior Change Advisor within PNC's HR Strategy Delivery and Risk organization, you will be based in Pittsburgh, PA; Cleveland or Columbus OH; Birmingham, AL; Downers Grove, IL; Atlanta, GA; Houston, TX; East Brunswick, NJ. Own and evolve the enterprise change strategy for HR Modernization, focusing on shaping behavioral change and building the conditions for sustainable transformation and adoption. The role establishes the conditions for successful change u2013 clarity of direction, decision discipline, and behavioral expectations u2013 while driving reinforcement across operating model, process, platform, and AI-enabled ways of working. The advisor ensures that shifts in mindsets, habits and behavioral norms take root and endure beyond implementation. They operate upstream of delivery, ensuring that shifts in mindset, role identity and ways of working are intentionally designed, measured, and reinforced at the enterprise level. Responsibilities: u2022 Define behavioral outcomes, adoption principles, and transformation guardrails as it relates to HR Modernization u2022 Development behavior-focused interventions that shift mindsets, habits, and role identity u2022 Conduct behavioral diagnostics to surface resistance patterns, adoption risks, and cultural barriers u2022 Guide teams through role and identity transitions to build confidence in new and AI-enabled ways of working u2022 Prepare clear decision options with trade-offs to support continuous, incremental releases u2022 Equip leaders with tools and expectations to model and reinforce new behaviors u2022 Partner with PMO, OCM, Product, Experience, HRIS, Process, Risk, and Communications to align behavioral and change impacts Capabilities/Skills u2022 Enterprise change and behavioral adoption design with measurable adoption KPI frameworks u2022 Executive presence with the ability to influence leaders on behavior, accountability, and role evolution u2022 Experience with product-mode change environments (incremental, evergreen) u2022 Leadership communication and change saturation management u2022 Governance acumen: shaping decision materials, trade off analysis, and risk mitigation u2022 Conceptual understanding of Generative AI, agentic AI, and AI augmented workflows, and how they change work, roles, and decision-making u2022 Grounding in organizational psychology, behavioral science, or change-related social science disciplines PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description + Drives specific strategic enterprise planning initiatives, including analysis, oversight and support for solution development. + Provides advanced expertise to create the definition, understanding and framing of complex enterprise and/or multiple line of businesses initiatives. + Leads advanced planning, analysis, solution development and presentation for more complex strategic initiatives. + Ensures quality and accuracy of data elements relative to the initiatives. Mentors and educates team members regarding advanced planning practices. + Analyzes and recommends solutions for key enterprise initiatives. Develops structured and compelling presentations to highlight key findings and makes recommendations to key decision makers within the company. + Collaborates with the line of business to implement recommended strategic solutions. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: + Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. + Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Branding, Change Management, Creative Process, Design Thinking, Innovation, Machine Learning (ML), Personal Initiative, Strategic Planning Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $80,000.00 u2013 $199,200.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/03/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit . Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at . Please include u201caccommodation requestu201d in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say

Created: 2026-03-07