OIEC - Advocate for Injured Employees (Ombudsman IV) - ...

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionStatus: Internal/External-OIEC employees and the general publicJob Posting #: 00056480Location: Houston EastTravel Required: 25%FLSA Status: Ombudsman IV and#8211; ExemptDo you have a passion for public service and enjoy making a difference? Donand#8217;t miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring Apply now if youand#8217;re looking for a rewarding career in public service.Youand#8217;ll love the Benefits of Working at OIEC:96 hours of accrued vacation a year96 hours of accrued sick leave a year20+ holidays every yearCareer advancement opportunitiesFree parkingFree comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)Public Service Loan Forgiveness programOIEC is the state agency that helps injured employees with their Texas workersand#8217; compensation claims. The agency assists, educates, and advocates on their behalf.and#8239;and#8239;OIEC provides services in 20 offices across the state.and#8239;and#8239;Agency services include advocacy, customer service, and dispute assistance through OIECand#8217;s Ombudsman Program.Advocate for Injured Employees (Ombudsman IV) and#8211; Houston EastThe Advocate for Injured Employees (ombudsman) is an advocate who assists and educates the injured employees of Texas. Being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.This position:assists and prepares the injured employee in mediations and/or formal hearings (proceedings) and provides routine updates to OIEC clients about the status of their claimeducates the injured employee about the workersand#8217; compensation dispute process and workersand#8217; compensation law/rulesassists with referrals to social services with other state agenciesprovides assistance in filing claimsassists with obtaining supporting claim documentation from doctorscontacts insurance carriers and medical providers to identify and resolve disputesdocuments customer contact in a computer systemanswers general customer service questionsperforms other duties as assignedQualifications: This position requires:graduation from an accredited four-year college or universitythree years full-time experience in claims management, insurance, casework, law office (paralegal/legal assistant), healthcare, social work, or workersand#8217; compensationNote: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis.Additionally, preferences for this job are:experience with medical terminology, rehabilitation, and disabilities/impairmentspublic speaking, ie. training, outreach, community speaking, etc.bilingual English and Spanish language skills (oral and written)This position requires demonstrated knowledge of:Microsoft Word and OutlookThis position requires demonstrated skill in:conflict resolutionassisting the publichandling and solving problemsinterpreting and explaining laws and regulationsdata entry and retrievaluse of correct grammar, punctuation, and spellingThis position requires the demonstrated ability to:travelmultitask between different cases and me t deadlinesestablish and maintain effective working relationships with a variety of individuals and groupscommunicate effectively both verbally and in writing with all levels of employees and the publicCandidate must reside in Texas or be able to relocate to Texas by the start date.OIEC does not sponsor or assume sponsorship of an employment visa.How to apply:You may apply through CAPPS Career Center or Work in Texas (WIT).Your submission should include complete:Employment history (month and year), including job title, name of employer, managerand#8217;s name and phone numberDuties and responsibilitiesEducationCertificationsLicensesSupplemental questionsIf you are submitting your resume, please ensure the resume has the required information mentioned above.We may reject submissions that do not include all the required information mentioned above.If applying through Work in TexasWork in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, please go to CAPPS Career Center to register or log in and access your profile.Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.Equal employment opportunity: OIEC does not discriminate based on race, color, national origin, gender, religion, age, or disability in employment or in the provision of services. Any request for reasonable accommodation needed during the application process should be directed to note: Unless specifically and expressly stated otherwise, regular attendance is an essential function of every OIEC job.Employment PreferencesMilitary employment preferenceSenate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention. Please see more details on our job page.Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e. Social Security Number, DOB) must be redacted from any attached documents.To receive a military employment preference for any position, the following documents are required to be submitted with your application, as applicable:Veteran: DD Form 214Surviving spouse of a veteran who has not remarried: Marriage Certificate and DD Form 1300 or appropriate documentationOrphan of a veteran killed while on active duty: Birth Certificate and DD Form 1300 or appropriate documentationSpouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty: Marriage Certificate and copy of spouse's active-duty military ordersSpouse of a veteran with disability and is the primary income for household: Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability ratingFor help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser: Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser:MOS and Military CrosswalkFormer Foster Youth PreferenceAn individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individualand#8217;s 18th birthday is entitled to a preference in employment

Created: 2026-03-05