Communication Manager, Hub Delivery, Americas DSP ...

DescriptionAre you ready to help revolutionize e-commerce delivery through the power of strategic partner communications and automation? We're seeking a creative and marketing-forward individual to join our Americas DSP Communication Team in Amazonu2019s Last Mile space. We are looking for a Communications pro to help drive communication strategy and messaging effectiveness. This individual will work to support Hub Delivery, a fast-growing delivery service program that teams up with local businesses to bring Amazon packages to their communities. In this pivotal role, you'll be key to taking complex information and distilling it down into easy-to-understand communication strategies for the Hub Delivery Partner, helping them effectively manage their day to day and be set up for success. Your day-to-day will be a blend of strategic thinking and hands-on execution. You'll build and maintain cross-channel communication frameworks, giving us a clear picture of partner interaction patterns and areas for improvement. You'll write, edit, and manage a wide range of communications strategies and change management plans, ensuring our voice remains consistent and effective across all channels. You'll develop expertise in utilizing a variety of marketing automation and communication tools to their full potential, creating seamless communication experiences that drive partner success and engagement. Youu2019ll sit on a team of ~15 communicators who support various other parts of Amazonu2019s Last Mile delivery network u2013 namely, within the Delivery Service Partner (DSP) program, of which Hub Delivery is intrinsically connected. While youu2019ll own the Hub Delivery communications strategy, youu2019ll benefit from being a part of this team of likeminded communication partners and their center of excellence in processes, tooling, and thought-partnership. The ideal candidate must be a strong communicator with strategic communications and/or marketing communications experience, business acumen, and excellent writing ability. Youu2019ll thrive in ambiguity, help strategize on plans, and help program manage them from ideation to execution to keep things on track. Our environment is fast-paced and requires a candidate who isnu2019t afraid to innovate and propose disruptive ideas. Key job responsibilities u2022 Triage comms requests, synthesize complex info, and execute end-to-end partner communication strategies u2022 Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation u2022 Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach u2022 Monitor and measure the effectiveness of communications u2022 Look around corners to identify key moments in time around which to build communication strategies that meet Hub Delivery partners where they are in their journey About the team The Americas DSP Communications team is made up of 15+ high performing leaders. Even though we are based in different cities across the U.S., Canada, and LATAM, we have a highly inclusive and collaborative culture. We approach each other with respect and humility and have fun every day by answering Questions of the Day (QOTD) in Slack to stay connected across multiple locations, sharing memes, and hosting interactive team building events. Last Mile partners count on us to provide helpful and trustworthy information so they can operate their business efficiently and focus on what matters most to them, i.e., building a safety-first culture, developing their team and delivering millions of smiles in their communities.Basic Qualifications- 5+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion - Experience producing marketing promotional material for Owned & Operated channelsPreferred Qualifications- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs - Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation - Experience driving direction and alignment with large cross-functional teams and agency partners - Experience designing and executing joint marketing plans with strategic alliance partners with global footprint - Experience communicating results to senior leadership - Experience communicating results to stakeholders - Experience in a business-to-business (B2B) environment, high-tech products/services - Experience with test and learn, marketing optimization, and experimentation Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at . USA, TN, Nashville - 72,600.00 - 127,000.00 USD annually USA, WA, Bellevue - 82,700.00 - 141,100.00 USD annually

Created: 2026-03-05