Accountant 2 - 25548

Accountant 2 - 25548 + Full-time + Albany, NY + Starting at $25/hr depending on experience + Accountant II Job Descriptions: 800 North Pearl u2022 Act as Team leader to provide guidance, instruction, training to Provider Helpdesk team members and Agency Partners. u2022 Provide advice and technical assistance in troubleshooting account related issues, access questions, vetting users, account provisioning and deprovisioning, account creations, password resets, help users navigate the site, Multi Factor Authentication set up/reset, RSA PIN reset, RSA token distribution/installation, approving RSA tokens, modifying browser configurations for specific applications, re-enabling useru2019s accounts, and directing calls to specific contacts for application questions. u2022 Investigate and troubleshoot ITSM work queues and provide timely and effective resolution/fulfillment of client requests and re-assign tickets within designated assignment groups. u2022 Research and respond to Level 2 Help Desk requests using e-mail messages, ticket updates and support for all New York State healthcare providers, public health employees, and our partner agencies such as first responders, federal and foreign agencies, and medical community. u2022 Demonstrate strong interpersonal and communication skills while working with department staff, external staff, vendors, and end users. u2022 Responsible for troubleshooting, training, and orienting end users on installing RSA/MFA hardware and software where appropriate. u2022 Responsible for RSA download and distribution of tokens and troubleshooting token issues. u2022 Investigate and address cyber incidents by deactivating shared user accounts and subsequently following up with the appropriate entities regarding unauthorized account user access. u2022 Collaborate with other security teams to address user technical issues encountered while accessing program applications. u2022 Posting Press Releases. u2022 Processing Automated File Transfer (AFT) account (create, update and end date) for the Universal Public Health Node (UPHN) application. u2022 Instruct and assist Program Coordinators about the type of user roles and the appropriate documentation requirements concerning program applications. u2022 Grant application specific permission rights to users based on the Program Area requests for current or new users. u2022 Responsible for processing paper documents for accounts. Which includes scanning, printing, filling, and uploading the documents in a tracking system, processing the documents (accepting or rejecting), emailing activation instructions, and mailing a PIN letter to the user. u2022 Possess the ability to work with FileNet, HCS, Microsoft Office 365, SharePoint, VCC, ITSM, RSA Admin Console, Redmine, and SMS. u2022 Perform various types of application system testing including but not limited to system, regression, integration, functional, usability, business documentation and compatibility by creating test cases, test conditions, validation testing and communicate results of testing. u2022 Design, create, and update operational helpdesk procedures guides. u2022 Document diagnostic steps taken to troubleshoot/resolve client issues. u2022 Possess the ability to work independently on multiple projects based on priority and project deadlines, transitioning and multi-tasking as necessary between phone calls, emails, tickets, and providing assistance to temp staff. u2022 Lead for updating non-regulated/regulated facilities, and organization information based on Program Area requests and HFIS transactions. u2022 Perform other tasks assigned by supervisors as necessary for the efficient operation of the Provider Helpdesks. Empire State Plaza u2022 24 months experience using Microsoft Office u2022 24 months experience in administrative support role u2022 Experience and working knowledge of NYS HBITS (Hourly Based Information Technology Services) process, working knowledge of the process from onset to completion, work with OGS Contract Vendors, coordinate with State staff for information gathering and completing required documentation, maintain accurate records of all contracts and update in SharePoint system; update excel spreadsheet with contractors hourly rate, hours worked per month and compare to invoicing, track spend down, etc. + Click to Apply (

Created: 2026-03-05