Customer Service Rep

Position Summary:The in office Customer Service Representative is responsible for delivering professional and timely support to customers, vendors and co-workers regarding orders, current delivery status, product availability, and general account inquiries regarding the company. This role ensures accurate order processing, issue resolution, and a high level of customer satisfaction as their distributor. This rep will need to solve customer problems and deal with a variety ofvariables in situations where standardization exists.Key Responsibilities:Actively participates as a team member toward the completion of goals, taking actions that build productive team relationships and result in high quality team output; works and cooperates effectively with others to attain team objectives.Seen as trustworthy and truthful by others; treats people with dignity, respect, and fairness; expects the organization and its members to be fair and honest in all business dealings.Has the knowledge and skills to do the job at a high level of accomplishment. Consistently expands job knowledge and keeps abreast of new developments in the industry.Respond to customer inquiries via phone and email in a timely manner.Enter and process customer orders, credits, and invoicing information accuratelyProvide pricing, shipping dates, product availability, and delay updatesResolve order discrepancies, billing issues, shorts, and mis-picksConduct account research and maintain accurate customer recordsCoordinate with internal departments as neededAssist with administrative tasks, reporting, and documentationCan be counted on to meet or exceed goals successfully. Maintains a current knowledge of products and company procedures through efficient time management and diving the results of others and the companies bottom line.

Created: 2026-03-05