Registration Representative

Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.All the benefits and perks you need for you and your family:Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability InsurancePaid Time Off from Day One403-B Retirement Plan4 Weeks 100% Paid Parental LeaveCareer DevelopmentWhole Person Well-being ResourcesMental Health Resources and SupportPet BenefitsSchedule: Full timeShift:Day (United States of America)Address:265 E ROLLINS STCity:ORLANDOState:FloridaPostal Code:32804Job Description:Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely. Other duties as assigned.Knowledge, Skills, and Abilities:• Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature• Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time• Ability to be responsive to ever-changing matrix of needs and act accordingly• Self-motivated and quick thinker• Computer skills including Outlook, Microsoft Word, and ExcelEducation:• High School Grad or Equiv [Preferred]Field of Study:• or graduate of a technical school• or equivalent post-secondary technical school educationWork Experience:• 1+ experience with computers and epm and emr software [Preferred]• ICD-9 and CPT-4 coding experience [Preferred]Additional Information:• N/ALicenses and Certifications:• Basic Life Support - CPR Cert (BLS) [Preferred]Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - Range:$15.46 - $24.73This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Created: 2026-03-06