Customs Program Manager

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL is committed tomaintainingan environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to beinga great placeto work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.Start YOUR career with DHL today…TheProgram Manager, Customs playsa critical role in the Digitalization Transformation agenda, driving automation, AI-enabled solutions, and the accelerated deployment and optimization of the EGAP applications landscape. As an individual contributor and key integrator across functions, the Program Manager partners closely with Subject Matter Experts (SMEs), engineers, Business IT (BIT), and operational leaders to ensure that digital solutions are thoughtfully designed, rigorously tested, and successfully embedded into daily customs clearance workflows.This role requires a strong program leader with deep operational knowledge of customs processes and the ability to influence and collaborate across complex, multifunctional environments. The Program Manageris responsible fordefining business requirements and translating them into clear technical specifications in partnership with BIT and business SMEs. Through structured execution, stakeholder alignment, and a focus on operational excellence, the Program Manager ensures that digitalization initiatives deliver measurable impact, enhance compliance, and strengthen overall customs clearance performance.Duties and Responsibilities:Program Leadership & ExecutionLead and manage a portfolio of digital transformation and automation programs supporting U.S. customs clearance operations.Develop program roadmaps, milestones, success metrics, and detailed execution plans.Coordinatecross functionalprogram teams, ensuring clear alignment on scope, timelines, and deliverables.Drive rigorous project governance, risk management, and change control processes.Digital Transformation & AutomationIdentifyautomation opportunities in customs workflows through data analysis, SME consultation, and process mapping.Partner with engineers and BIT to design, develop, and implement digital solutions (e.g., robotic process automation, workflow optimization tools, data quality systems, AI/ML use cases, API/ACE integrations).Oversee user acceptance testing (UAT), process documentation, training, and readiness for deployment.Operational Excellence & Process ImprovementAnalyze current customs clearance processes toidentifygaps, inefficiencies, and improvement opportunities.Facilitate discovery workshops, design sessions, andcross functionalproblem-solving meetings.Use Lean, Six Sigma, and data-driven methodologies to support optimization.Ensure that digital solutions deliver measurable improvements in cycle time, accuracy, and compliance.Change Management & AdoptionDevelop and lead change management plans, ensuring successful adoption across operations.Provide training, reference guides, and support materials for new systems and workflows.Monitor postimplementation performance and drive continuous optimization.Minimum Qualifications:Education:Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, or related field.Experience:Minimum5+ years of experience in Network Operations, Customs operations,BIT forOperations, or similar environments.Demonstrated experience coordinating digital tools, system deployments, or program rollouts.Prior exposure to customs tools and clearance applications is highly valuable.Skills:Strong familiarity with digital tools (RPA, workflow automation tools, data platforms, APIs).Proficiencyin project management tools (MS Project, Miro, Power BI, Smartsheet, etc.).Excellent communication, stakeholder management, and cross-functional leadership skills.Ability to translate operational needs into digital requirements.Strong organizational skills withabilityto manage multiple projects simultaneously.Critical thinking with a problem-solving mindset and a strong orientation toward results.High attention to detail with disciplined follow-through.Preferred Qualifications:Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provideadditionaldepth and value to the role.Working knowledge of DHL Clearance applications (GCCP, DCE, PCT) or similar systems.Experience with digitalization initiatives, RPA workflows, or systems integration.Familiarity with project management tools (e.g., JIRA, MS Project, Smartsheet).Experience supporting training, SOP development, or stakeholder engagement activities.Customs Broker's License preferredOtherimportant informationabout this position:Requires weekday (Monday-Friday) onsite or hybrid attendance depending on location.Regional travelupto50%required.DHL Express will provide reasonable accommodations to support individuals with disabilities in performing essential job duties.Employee Benefits & IncentivesDHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role,you'llfind our benefits and rewards are among the best in the industry. They include:Competitive PayBonus/Incentive ProgramsRetirement Savings - 401K with company matchmyShares- Voluntary plan to buy discounted company sharesMedical, Dental, Vision, well-being programsTuition ReimbursementGenerous Paid Time Off - Starting at 4 Weeks (PT/FT)Paid LeaveEmployee Discount ProgramEmployee Assistance & Work Life ProgramOutstanding training opportunitiesDHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application andpossibly one or moreinterviews. If you believe that you might needreasonableaccommodation for any part of the application process, please send an e-mail , and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here:Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

Created: 2026-03-06