Director - Insurance Claims

Responsibilities : Liability Claims Oversight • Lead the team managing liability claims executing both PTL and PL processes • Ensure efficient execution of the full claim’s lifecycle: intake, investigation, decision-making, denial, payment and/or settlement, and closure • Establish and monitor KPIs for claim cycle time, payment accuracy, and customer service • Responsible for service vehicle liability claims process • Responsible for third-party administrator oversight Subrogation and Recovery Management • Lead teams responsible for direct recovery efforts for damages to consumer rental vehicles and district-owned assets, including accident-related repairs, total losses, and related expenses • Oversee negotiation and collection efforts with liable third parties and their insurers to ensure maximum financial recovery • Monitor and report on recovery performance, subrogation outcomes, and recovery cycle times Claims Support Operations • Lead the team responsible for the inbound claims support function, ensuring prompt response to third-party inquiries and internal partners • Manage the intake and routing of new claims, ensuring correct assignment and data accuracy • Serve as liaison between customers, internal teams, and external parties during the claims process, including customer insurance carriers Other projects and tasks as assigned.

Created: 2026-03-06