Gate Security Captain

TIME FRAME: THIS IS A SHORT TERM, SEASONAL POSITIONAPRIL 23-26 AND APRIL 30-MAY 03 plus planning meetingsInterviews and hiring decisions will take place through March and early April. Thank you for your patience during the review process.Position SummaryUnder the direction of the Fair Operations Director (or designee), the Gate Security Captain is responsible for implementing Festival gate security procedures to ensure a safe and secure environment for patrons, staff, and vendors. This role oversees contract security operations at assigned gates and serves as the primary point of contact for gate-related security matters.Essential FunctionsSupervise and manage contract security personnel at public, personnel, and other designated entry pointsOversee bag checks, walk-through magnetometer (MAG) operations, and secondary screening proceduresEvaluate gate security operations daily and make recommendations for adjustments as neededReview and assess training procedures for contract security staff; conduct daily briefings for bag checkers and MAG operatorsServe as point of contact at assigned gates to troubleshoot technical issues and resolve patron concernsMonitor contract security staffing levels and recommend redeployments or break rotations as neededAssist with daily briefings and ensure consistent enforcement of entrance policiesAct as liaison between contract security, Festival staff, and law enforcement during emergencies, severe weather, evacuations, early closures, or other critical incidentsSupport crowd management for ingress and egress, including modifying gate setups and staffing plans when necessaryAccurately report absenteeism to the Festival Finance Office using the Absentee Request FormMaintain confidentiality regarding sensitive informationAttend and complete all required trainingsComplete all required Feedback Forms and Final ReportsSubmit a written After Action Report within 30 days following the event, including an overview of activities and recommendations for improvementsPerform other work-related duties as assignedEducation, Experience & Skills RequiredExperience managing security operations, including bag checks, walk-through magnetometer operations, and emergency response proceduresStrong leadership skills with the ability to manage and direct large, diverse teamsExcellent communication and interpersonal skills, particularly in high-pressure or emergency situationsProactive, solution-oriented, and able to troubleshoot issues quickly and effectivelyAbility to remain calm and decisive in fast-paced, high-volume environmentsSince 1970, the New Orleans Jazz & Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world’s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter. Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!

Created: 2026-03-06