911 Telecommunicator I

This is the first level of the 9-1-1 Operations series responsible for receiving emergency and non-emergency telephone calls from the public, emergency services providers and other public safety agencies requesting police, fire, medical or other emergency services. They are responsible for efficiently and accurately gathering information and making the appropriate notification for emergency services dispatch in accordance with established policies and procedures.This position is deemed a safety sensitive position, and the selected hire is subject to the successful completion of a pre-employment drug screening.Position Information:Five Factor Grade: 105Start at Telecommunicator I-105 - $20.20Employees who successfully complete initial training will be allowed to test for promotion to a Telecommunicator II position. (106 grade) -$21.41/hour Typically, a Telecommunicator II makes over$50,000per year. Future Promotion opportunities in the 911 operations series include Telecommunicator III (107,$53,000), Assistant Supervisor (110, $64,000), and Supervisor (112,$72,000).Current Cumberland County Employees will follow the County Promotion/Demotion policy.ResponsibilitiesMaintains confidential files, procedure records and log sheets for department.Operates computer and technical equipment and provides basic equipment teracts daily with public, government and public agencies, departments and field staff.Enters incident information into computer files.Processes various forms, reports and other department paperwork as required.Keeps updated on all applicable policies, procedures and regulations regarding emergency services and related areas.Possesses basic knowledge of geographical areas throughout the County.Operates telephone and Computer Aided Dispatch (CAD) systems and a variety of other communications equipment.Must make quick and accurate decisions.Maintains a positive customer service attitude at all times with the public and public safety partners.Must become Commonwealth of PA Call-taker, IAED Police, Fire and EMS Dispatcher, and CPR certified within six months of being hired as a Telecommunicator I and pass Cumberland County call-taker examination.Must obtain and maintain any emergency management training or certifications as required by the Commonwealth of PA or the County of Cumberland.Attend training, seminars, in-services as required.Performs other job-related duties as required.QualificationsMust become Commonwealth of PA Call-taker, Emergency Medical Dispatch, Emergency Fire Dispatch, Emergency Police Dispatch, and CPR/AED certified within six months of being hired as a 911 Telecommunicator and pass the Cumberland County Call-taker examinationMust become Commonwealth of PA Emergency Dispatcher and PA CLEAN Operator CertifiedMust obtain any Emergency Management training or certifications as required by the Commonwealth of PA or the CountyMust possess knowledge of geographical areas throughout the CountyHigh school diploma or equivalent requiredBasic computer skills are requiredApplicants with current 9-1-1 certifications are strongly encouraged to applyApplicants must be at least 18 years of age or older within 2 months of hireMedical Benefits:Capital Blue Cross Medical InsuranceHealth Savings AccountWellness program with wellness incentivesCapital Blue Cross Vision InsuranceUnited Concordia Dental InsuranceRetirement Benefits:County Retirement Pension5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-taxFully vested after 5 years of credited serviceNormal Retirement Options:Age 55 with 20 years of credited serviceAge 60 with any amount of credited serviceVoluntary 457b Deferred Compensation PlanMilitary Time Buy Back OptionsPaid Time Off:VacationPersonalSickPremium Holiday PayAdditional Benefits:Educational Assistance80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)Public Service Loan Forgiveness (PSLF) - certain eligibility requirements must be metEmployee Assistance ProgramResources for: Childcare, Eldercare, Legal, Financial, and CoachingFirst Responder Assistance ProgramSpecialized mental health care program for Public Safety staffFlexible Spending AccountDependent Care AccountShort Term DisabilityLong Term DisabilityLife Insurance

Created: 2026-03-06