Technical Support Analyst

u003cdivu003eu003cp class= 'MsoNormal 'u003eJob Type: u003cstrongu003eFull-Time Employeeu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eLocation: u003cstrongu003eAdams, MA on-site u003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eJob Summaryu003c/strongu003eu003c/pu003eu003cp class= 'MsoNormal 'u003eOur client is seeking a u003cstrongu003eu003cemu003eTechnical Support Analyst Level Iu003c/emu003eu003c/strongu003e, who will be responsible for providing support to end users on a variety of issues, under general supervision. It is a combination position of Help Desk Support and PC/Systems Maintenance.u003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003ePrimary Duties and Responsibilities:u003c/strongu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpFirst ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eMaintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eDocuments, maintains, upgrades, or replaces hardware and software systems.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eSupports and maintains user account information including rights, security, and systems groups.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eIdentifies, researches, and resolves technical problems.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eResponds to telephone calls, email, and personnel requests for technical support.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eDocuments, tracks, and monitors the problem in the Help Desk system to ensure a timely resolution and knowledge article information.u003c/pu003eu003cp class= 'MsoListParagraphCxSpLast ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eParticipates in rotating On Call schedule supporting weekend and after-hours incidents.u003c/pu003eu003cp class= 'MsoNormal 'u003eu0026 u003c/pu003eu003cp class= 'MsoNormal 'u003eu003cstrongu003eSkills:u003c/strongu003eu003c/pu003eu003cp class= 'MsoListParagraphCxSpFirst ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003e2+ years of system administration experience, database, or network administrationu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eKnowledge of Microsoft Windows and Microsoft Server products (such as Windows Server, Sharepoint, SQL Server, IIS, DFS etc.) and administrative applications.u003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eGeneral working knowledge of applications such as: Oracle RDMS, Linux, Microsoft Office, Office 365, Azure as well as Networking, Switches, Firewalls, and IP phone systems a plusu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eKnowledge of systems and networking software, hardware and networking protocolsu003c/pu003eu003cp class= 'MsoListParagraphCxSpMiddle ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eThe incumbent should fully understand the role of computer networking and Information Technology in a manufacturing organization.u0026 u003c/pu003eu003cp class= 'MsoListParagraphCxSpLast ' style= 'text-indent: -.25in; 'u003eu003cspan style= 'font-family: Symbol; 'u003eu003cspanu003eu003cspan style= 'font: 7.0pt 'Times New Roman'; 'u003eu0026 u0026 u0026 u0026 u0026 u0026 u0026 u003c/spanu003eu003c/spanu003eu003c/spanu003eAbility to work well with people from many different disciplines with varying degrees of technical experience.u003c/pu003eu003c/divu003e ', 'location ': 'Adams, MA ', 'remote ':null, 'jobtype ': 'directhire ', 'remoteoption ': 'no ', 'featuredonjobboard ':true, 'ownedbyagency ':true, 'externalid ': 'j-24890

Created: 2026-03-07