Collections Specialist

Description We are looking for a detail-oriented Collections Specialist to join our team in Maywood, Illinois. In this Contract to permanent position, you will play a crucial role in managing customer accounts, ensuring timely payments, and maintaining positive customer relationships within a non-profit organization. This role requires strong analytical and communication skills to handle inquiries, oversee billing activities, and support collection efforts effectively. This is a PART TIME role 20-25hrs a week. Responsibilities: u2022 Monitor customer accounts daily to identify overdue payments and address delinquency issues. u2022 Conduct outbound calls to collect payments while fostering positive relationships with customers. u2022 Prepare and send correspondence to encourage prompt payment of outstanding balances. u2022 Negotiate and establish payment agreements in alignment with organizational guidelines. u2022 Follow up promptly on payment arrangements to ensure compliance and resolve any issues. u2022 Respond to customer inquiries regarding utility bills, payments, and account discrepancies. u2022 Accurately input new customer information into the billing system to maintain accurate records. u2022 Compile detailed reports on collection activities and payment statuses. u2022 Recommend actions for service disconnection based on account history and prepare supporting documentation. u2022 Collaborate with the code enforcement division to address inquiries about outstanding balances. The salary range for this position is $21 to $24. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. Requirements u2022 Proven experience in collections or a similar role, preferably within the non-profit sector. u2022 Strong communication skills to handle customer inquiries and negotiate payment agreements effectively. u2022 Proficiency in billing systems and payment processing. u2022 Ability to analyze and interpret account data to identify delinquency trends. u2022 Experience in preparing reports and documentation related to collection activities. u2022 Familiarity with cash applications and utility billing processes. u2022 Attention to detail and accuracy in data entry and record-keeping. u2022 Capacity to manage multiple tasks and prioritize responsibilities in a fast-paced environment. Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-06