LEAD MEDICAL SUPPORT ASSISTANT

Summary The Lead Medical Support Assistant positions are located (1) in the Enrollment and Eligibility section and (1) in the Ward section aligned under Health Administration Service at the Jesse Brown VA Medical Center located at 820 S Damen Ave, Chicago, IL 60612. Responsibilities Assuring coverage of all areas of responsibility and conducting ongoing reviews/audits to ensure quality of work. Ensuring accurate and timely scheduling of appointments and providing guidance to staff members to include changes in policies and procedures. Orienting and providing on-the-job training for new and current employees and ensuring all training requirements are met. Organizing the work structure of his/her assigned areas and acting as liaison between MSAs and other staff in order to resolve day to day conflicts. Assists in collaboration of an interdisciplinary coordinated care delivery model and performs all related duties and other duties assigned for the proper and timely treatment of patients. Assure appointment schedules are maintained by all scheduling staff; ensuring accuracy of movements on patient Movement Reports. Monitors programs including Veterans Health Information System and Technology Architecture (VISTA), VISTA Capture, Vista Imaging, Insurance Capture Buffer (ICB), and Computerized Patient Record System (CPRS), Insurance Capture Buffer (ICB), Emergency Department Integration Software (EDIS), and VHA Support Service Center (VSSC) as needed. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Performs other duties as assigned. Work Schedule: (1) Monday - Friday 8:00am to 4:30pm; (1) Tuesday -Saturday 8:00am to 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 08101F Relocation/Recruitment Incentives: Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the

Created: 2026-03-06