Customer Service Representative

Description We are looking for a dedicated Customer Service Representative for a Germantown, WI area organization. In this role, you will play a key part in delivering exceptional service while managing various administrative tasks related to benefits administration. This position requires strong communication skills and a detail-oriented approach to ensure smooth operations. Responsibilities: u2022 Provide prompt and attentive customer support, addressing inquiries and resolving issues efficiently. u2022 Process and manage order entries, ensuring accuracy and timeliness. u2022 Utilize SAP software to maintain and update records, ensuring data integrity. u2022 Collaborate with internal teams to streamline workflows and improve customer satisfaction. u2022 Track and manage customer accounts, ensuring all information is up-to-date. u2022 Assist with administrative tasks related to benefits management and documentation. u2022 Identify opportunities to enhance service delivery and implement improvements. u2022 Maintain compliance with company policies and procedures while managing sensitive information. u2022 Monitor and report on customer feedback to support continuous improvement. u2022 Ensure all communications align with the company's standards and values. Requirements u2022 Proven experience in customer service or a related field. u2022 Proficiency in SAP software for data management. u2022 Strong skills in order entry and administrative support. u2022 Exceptional communication skills, both verbal and written. u2022 Ability to work independently and collaboratively in a team environment. u2022 High attention to detail with a focus on accuracy and efficiency. u2022 Familiarity with benefits administration processes is a plus. u2022 Capability to handle sensitive information with discretion and professionalism. Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.

Created: 2026-03-07