Case Manager - Rare Disease- TEPEZZA - US Remote

Job Description HOW MIGHT YOU DEFY IMAGINATION? Youu2019ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionu2014to serve patientsu2014drives all that we do. It is key to our becoming one of the worldu2019s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role. Live What you will do Letu2019s do this. Letu2019s change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs + Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaisonu2019s (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations + Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy + Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)u2019s and product complaints through medical information + MaintaincasehistoryforallU.S.patients,enteringrelevantnotesfromthehub,the pharmacy, callstoinsurance, patient support programs, physiciansandnurses, andthe patients and families + Maintain and update patient status to track reimbursement and shipping status of U.S. patients + Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems) + Liaise with medical offices as necessary to obtain insurance authorizations + Counsel patients and family on insurance and reimbursement options + Identify general and speciufb01c adherence trends and suggest appropriate action + Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks + Manage,track,andreport on OpenEnrollmenteffortsannuallytoensureeverypatienthas access to adequate insurance + Advise patients and families on insurance, ufb01nancial assistance and therapeutic access programs + Attend patient meetings, industry conferences and sales meetings Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualiufb01cations. Basic Qualiufb01cations: Masteru2019s degree OR Bacheloru2019s degree and 2 years of Case Management experience Or Associateu2019s degree and 6 years of Case Management experience Or High school diploma / GED and 8 years of Case Management experience Preferred Qualiufb01cations: + Bacheloru2019s Degree strongly preferred + 5+ years of experience in the pharmaceutical industry + 2+ years prior experience as a Case Manager + Excellent communication skills and commitment to customer service + Ability to effectively resolve hurdles across multiple cases at the same time + Ability to learn product and disease information, familiarity with HIPAA and FDA + Abilitytomanagecommunicationwithcasemanagersandsalesrepsacrossmultiple geographies and time zones + Excel and PowerPoint skills required + Up to 20% travel required Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammatesu2019 professional and personal growth and well-being. In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, ufb01nancial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: + Comprehensive employee beneufb01ts package, including a Retirement and Savings Plan with generouscompanycontributions,groupmedical,dentalandvisioncoverage,lifeand disability insurance, and ufb02exible spending accounts. + A discretionary annual bonus program, or for ufb01eld sales representatives, a sales-based incentive plan + Stock-based long-term incentives + Award-winning time-off plans and bi-annual company-wide shutdowns + Flexible work models, including remote work arrangements, where possible Apply now for a career that deufb01es imagination Objects in your future are closer than they appear. Join us. Amgen anticipates accepting until 3/16/2026 however, we will continue accepting applications until we receive a sufficient number or select a candidate for the position. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other beneufb01ts and privileges of employment. Please contact us to request accommodation.

Created: 2026-03-06