End User Computing Support

Job Description Responsibilities: u00b7 Provide handsu2011on support for laptop refresh and migration activities, including device setup, configuration, and deployment u00b7 Assist end users with the transition from legacy equipment to new laptops, ensuring minimal disruption to business operations u00b7 Perform hardware provisioning, imaging, asset tagging, and equipment tracking u00b7 Coordinate with internal IT teams to ensure timely delivery, replacement, and return of equipment u00b7 Document activities, issues, and resolutions using established ITSM tools and processes u00b7 Maintain accurate asset management records, including inventory updates and device assignments u00b7 Provide onu2011site and/or desku2011side support to end users as needed u00b7 Escalate complex technical issues to appropriate teams following standard support procedures u00b7 Adhere to company policies, security standards, and deployment timelines throughout the migration effort A client of Insight Global is seeking support on their End User Computing (EUC) team to assist with a largeu2011scale laptop migration across North America. In this role, you will work closely with IT leadership, project managers, and end users to facilitate the transition from legacy equipment to new hardware. This position is ideal for candidates with experience in user support, help desk, desktop support, or IT asset management who are looking to gain handsu2011on experience in an enterprise environment. If you think you'd be a good fit for this role, apply today We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u00b7 Understanding of basic Cloud concepts u00b7 Basic understanding of IT Service Management processes u00b7 Excellent analytical and judgment skills, experience with different operating systems such as Windows 11, Windows 10, MACOS, Apple iOS and Android u00b7 Strong interest in media and telecommunications u00b7 Technical interest in computers, operating systems, and mobile devices u00b7 Ability to prioritize tasks and work under tight deadlines u00b7 Ability to work independently as well as collaboratively within a team u00b7 Strong communication skills with the ability to engage users at all levels of the organization

Created: 2026-03-06