Action Officer

Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Assistant Commissioner's Staff, located in Washington, D.C. Responsibilities Joining Customs & Border Protection (CBP), Office of Human Resources Management (HRM), Assistant Commissioner's Staff, will allow you to utilize your expertise in incorporating the goals and objectives in correspondence and communication forums with agency managers and program officials, exercising judgment, initiative, and leadership while coordinating and representing CBP and HRM programs and initiatives. This position starts at a salary of $143,913.00 (GS-14, Step 1) to $187,093.00 (GS-14, Step 10). Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by performing program analysis and guidance, policy development and implementation, and program strategy and support. In this Action Officer position, you will serve as an Advisor to the HRM Chief of Staff (CoS), responsible for supporting the Assistant Commissioner (AC) and Deputy Assistant Commissioner (DAC) as well as front office staff in carrying out sensitive and complex matters for HRM. Typical Duties include: Leading complex analyses and special projects in support of the Human Resources Management (HRM) Chief of Staff, Assistant Commissioner, and Deputy Assistant Commissioner. Developing, evaluating, and implementing HRM and CBP-wide program policies, standards, and guidelines on behalf of the Chief of Staff. Reviewing and analyzing HRM programs, activities, policy documents, correspondence, and reports for alignment with federal statutes, regulations, DHS/CBP requirements, and leadership priorities. Managing time sensitive projects and the flow of information between the front office and HRM divisions and representing the Chief of Staff in meetings and briefings. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit. This vacancy has a local commuting area requirement, as defined below: The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes. Qualifications Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting complex program analysis and providing authoritative recommendations to senior leadership on human capital initiatives, workforce planning, and organizational effectiveness. Developing, evaluating, and implementing policies, procedures, and strategic plans that impact agency-wide operations, including analyzing legislative, regulatory, and operational guidelines to resolve conflicting priorities and advance organizational goals. Communicating sensitive and complex information to senior executives and stakeholders through briefings, presentations, and written reports, ensuring clarity, accuracy, and alignment with leadership's vision and objectives. Advising on and coordinating major projects and initiatives across multiple divisions or program offices, including facilitating collaboration, negotiating solutions, and representing leadership in meetings and conferences. Utilizing advanced analytical tools and methodologies to interpret data, assess program effectiveness, and recommend improvements for operational efficiency and productivity. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the

Created: 2026-03-06