Customer Service Representative

This job was posted by : For more information, please see: **General Description** Provide pricing and lead times to customers and/or representatives using company guidelines in order to secure orders. This role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Inside Sales Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities. **Responsibilities** - Respond to customer and representative inquiries by providing pricing, lead times, and product information in accordance with company guidelines. - Understand customer requirements, applications, and specifications to support accurate quoting and order entry. - Prepare customer quotes and enter customer purchase orders into the system. - Review customer purchase orders to ensure product, pricing, and delivery accuracy. - Maintain visibility of orders throughout the quoting and production cycle and communicate status updates to customers. - Route technically complex or advanced opportunities to Sales Engineers or Sales Management for further development and closure. - Support channel partners by building relationships and assisting with pipeline development. - Act as a liaison between customers and internal departments including production, planning, quality, and engineering. - Expedite orders as required and assist with resolving delivery or production issues. - Gather information related to returns, rework, or restocking and coordinate resolution per company policy. - Maintain accurate sales files, CRM data, and order documentation. - Perform other duties as necessary. - Comply with AS9100 directive specifically Section 7200, Customer Product Quality Requirements. **Minimum Qualifications:** - Bachelors degree (BA/BS) or equivalent combination of education and experience. - Minimum of 2 years of inside sales, sales support, or customer service experience. - Strong communication, listening, and presentation skills. - Proficiency in Microsoft Office Suite; experience with ERP and CRM systems preferred. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Strong attention to detail and follow-through. **Job Requirements** Must be able to comply with all company policies. Deal with customers in a professional, courteous and timely fashion.

Created: 2026-03-06