Front Desk Concierge Primary Care+ South Orange

Our promise to you: Joining AdventHealth is about being part of something bigger. Itu2019s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits Schedule: Full time Shift: Day-Weekend (United States of America) Address: 2609 S ORANGE AVE City: ORLANDO State: Florida Postal Code: 32806 Job Description: Schedule: Full Time Shift : Requires full availability weekdays 8am-8pm, and weekends 8am-5pm. A sample 2-week schedule would look like this: + Week A: Mon & Tues 8am-8pm, Fri 8am-2pm, Sat 8am-5pm + Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 2pm-8pm Answers telephone, responds to patient questions and concerns to ensure prompt, accurate resolution is achieved. Handles various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Handles u201crelease of informationu201d requests for patients, referring offices, other medical facilities, attorneys, and insurance companies. Verifies insurance eligibility and determines accurate up-front collection amount. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Participates in departmental performance improvement initiatives. Other duties as assigned. Knowledge, Skills, and Abilities: u2022 Demonstrated ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements. u2022 Ability to operate a computer, copier, fax, and scanner. u2022 Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds. u2022 Ability to request and collect co-pays and outstanding balances. u2022 Must have highly developed social and communication skills. u2022 Excellent judgment and the ability to stay calm and level-headed in difficult situations. u2022 Proficiency in word processing/typing. u2022 Strong customer service skills. Education: u2022 High School Grad or Equiv [Required] Work Experience: u2022 3+ customer service experience [Required] u2022 Computer experience [Required] u2022 Relevant experience, preferably in hospital or hospitality industry [Required] Physical Requirements: _(Please click the link below to view work requirements)_ Physical Requirements - Pay Range: $15.46 - $24.73 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ Category: Administrative & Executive Services Organization: AdventHealth Primary Care Schedule: Full time Shift: Day-Weekend Req ID: 151269977

Created: 2026-03-06