IT Service Desk, Technician I

At Extra Space Storage, if it matters to you, it matters to us It is a really exciting time to be at Extra Space Storage We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the companyu2019s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work. Compensation Starting Pay Range: $23.00 Hourly _ PLEASE NOTE: This is a_ _hybrid_ _role, requiring this person to work at our Buffalo, NY office, two days per week._ __ Job Summary A Technician I will provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A Technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work. Duties & Responsibilities u2022 Resolve Service Desk tickets according to SLA u2022 Resolve customer issues via phone, email, and remote computer software u2022 Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking u2022 Accurately document customer interactions in a service desk ticketing system u2022 Escalate issues to the next tier with next level of difficulty u2022 Install, make changes, and repair computer hardware and software u2022 Follow-up with customers to ensure issues are resolved u2022 Follow detailed training and u201chow tou201d documents to resolve tickets Qualifications u2022 High school diploma or GED required u2022 Associate or bachelor's degree a plus u2022 Help Desk experience or work equivalent a plus u2022 A+ and/or Network+ certification a plus Competencies u2022 Basic technical experience with Windows operating systems and computer hardware u2022 Excellent customer service skills u2022 Eagerness to learn u2022 Enthusiastic and positive attitude u2022 Flexibility to work assigned shift which can include Saturdayu2019s as shift demands u2022 Detail oriented u2022 Highly organized to manage assigned Service Desk tickets to resolution u2022 Follow Service Desk practices and procedures Work Environment & Physical Requirements Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing, talking, hearing, grasping and feeling. Disclaimer _The job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs._ If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled. The posted pay range for this position may include values below the applicable minimum wage. Extra Space complies with all federal, state and local wage laws and does not pay employees below the legally mandated minimum wage.

Created: 2026-03-06