Branch & Insurance Specialist

Branch & Insurance SpecialistIf you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.Located Onsite in Williamsburg VirginaOur branch hours of operation are Monday through Friday, 9:00 AM-5:30 PM, and Saturday, 9:00 AM-12:00 this role you will:Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goalsBe given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 91% of our managers are promoted from within!Be eligible for competitive benefits package, including Paid Volunteer time and Pension PlanProvide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.Perform routine and advanced duties in support of agents and other team membersDevelop insurance leads for office sales agents and life specialistsThe ideal candidate will have:Prior experience in insurance, retail sales, banking or similar customer service/sales environmentAdvanced customer service skillsAbility to work overtime, including SaturdaysProficiency with Microsoft Office basicsProven ability to exceed assigned sales or service quality goalsExcellent communication, interpersonal and organizational skillsAdaptability to change and ability to meet deadlinesQualifications: High School diploma or GED Successful completion of background check and drug screening Ability to navigate Windows, Outlook, Word, and the Internet Strong verbal and written communication skills Experience in customer service environment helpful Ability to exceed assigned service quality goalsRemarkable benefits:• Health coverage for medical, dental, vision• 401(K) saving plans with company match AND Pension• Tuition assistance• Floating holidays and PTO for community volunteer programs• Paid parental leave• Wellness programs• Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”AAA is an Equal Opportunity EmployerOur organization participates in E-Verify

Created: 2026-03-09