Product Quality Technologist - Own Brand QA

ResponsibilitiesH-E-B is one of the nation's largest, independently owned food retailers, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. Our Quality Assurance Team is committed to delivering safe food and consumer products that meet H-E-B quality expectations. With a broad product portfolio, focus areas include fresh and shelf-stable food, foodservice, and products sold in our Health & Wellness and other consumer product areas. We assure safe products from supplier to customers' homes. As a Product Quality Technologist, you'll serve as a technical support function for ensuring Own Brand products meet H-E-B's safety and quality standards. You'll perform tasks related to product maintenance and product development. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... ability to work as part of a team? HEAD FOR BUSINESS... effectively use information, systems, and tools? PASSION FOR RESULTS... drive to produce timely, efficient, high-quality work? We are looking for: - A bachelor's degree in food science, physical, life or applied science (such as engineering), or related field - Exposure to product safety and quality principles What is the work? Quality Assurance / Compliance / Data Analysis: - Participates in product maintenance/brand health activities, including first production, for Own Brand products or products perceived as H-E-B brand in assigned categories - Participates in Quality Assurance led product maintenance/brand health program initiatives - Prepares and documents product evaluations for preventative and reactive maintenance/brand health or first production in assigned categories - Procures product from stores or warehouse for evaluation and investigation; may perform onsite review of product for acceptability - Monitors multiple feedback channels and business intelligence data to identify potential product issues and alerts leader and business team as needed - Runs routine preventive and reactive reports to identify product issue trends and potential decline in performance - Monitors feedback following critical safety events to alert teams of any impacts to additional customers - Contributes to product investigations by conducting evaluations of products and basic analyses of customer feedback and business data (e.g., customer returns, store shrink, warehouse rejections) - Assists with gathering / sending documents to suppliers (e.g., certificates of analysis, photos, product evaluation details, audit / test reports) - Issue corrective action requests to supplier/facilities as a result of product evaluations, customer feedback, and safety recalls/quality withdrawals - Works with Customer Relations and business team to address routine customer inquiries and requests for documents such as Safety Data Sheets or Child Nutrition Labeling - Builds strong working relationships within the department and other related areas of the business - Manages organization/rotation of sample storage for Own Brand Quality Assurance - Learns and applies knowledge in these areas: - Basic principles of product safety and quality - Basics of risk assessment related to product safety - Prerequisite programs, including integrated pest management, GMPs, allergen control programs, prevention of foreign material contamination, preventive equipment maintenance - Basic shelf life and product lifecycle principles - Current local, state, federal and international regulations that may affect assigned product categories - Department processes, standards, and policies - Quality Assurance business objectives and goals What is your background? - A bachelor's degree in food science, physical, life, or applied science (such as engineering), or related field (preferred), or comparable experience - Relevant experience in manufacturing or retail Do you have what it takes to be an H-E-B Product Quality Technologist? - Basic knowledge of H-E-B systems related to supplier / product / project information, and inventory management; may provide feedback for continuous improvement of system capabilities and features - Knowledge of / exposure to manufacturing systems, product safety and quality management, HACCP/HARPC, GMPs, statistical process control, and risk assessment - Analytical skills for data interpretation - Strong verbal/written communication skills - Strong interpersonal skills - Organization and time-management skills - Ability to manage multiple priorities and shift focus between tasks - Ability to work in a team environment and under direction of the leader - Proficiency in MS Office applications (Word, Excel, PowerPoint) - Proficiency in planning/scheduling tools Can you... - Function in a fast-paced, retail, office environment - Work extended hours; sit for extended periods - Travel occasionally by car or plane with overnight stays 12-2024

Created: 2026-03-09