Head of Business Development, OMS NORAM (US & Canada)

Job Title:Head of Business Development NORAM (US & Canada)Job Location:Edison, New Jersey or Atlanta, GeorgiaPurpose of the RoleManage Business Development function in the AmericasDirect the RFP processDirect the management of the sales pipelineDirect the maintenance of business development reporting at both a regional and global levelDirect both internal and external marketing programsDirect the identification of new customers and marketsManage regional pricing in conjunction with global stakeholdersPursue service excellence, optimum productivity, profitability and effective use of resourcesProvide overall strategic leadership and promote a spirit of teamworkAllocate resources effectively to new customer pursuits, geographies and projectsEnsure service excellence and motivate staff through effective leadership and career-pathingAct as a senior point of contact and/or escalation for customersProvide coaching on best practices with the overall objective to constantly improve processesActively engage with implementation of new customers and the addition of new functionality with existing customers, in conjunction with Customer Implementation, Business Solutions, Operations and IT teamsKey Accountabilities / Roles & Responsibilities / TasksOrganizationalDirect others in the completion of assignments through knowledge sharingProvide direction and decision support to staffDirect training and developmentAllocate and manage overall team resources including hiring, discipline and termination of tenureMonitor vacations and sick time and executing reviews and incentive schemes for direct reports and managing HR related issuesOperationalDrive an assigned geography and/or subset of customers, delivering continued pipeline development and new business winsEnd-to-end ownership of new customer acquisition, including win planning, value proposition creation and delivery, stakeholder management, and both commercial and technical proposalsDrive new and incremental profitable business through technical sales expertiseBuild/maintain sustainable relationships with potential customersEnsure alignment of different ISC regions and functions as part of building complete winning value proposition for prospective clientsMaintain and develop extensive supply chain management knowledge and expertise that can help differentiate DHL from the competitionCollaborate effectively and extensively with wider DPDHL network in terms of both solution and overall pipeline developmentPersonnelManage staff training and development to promote operational excellence and staff developmentDrive performance excellenceRecognize and manage staff diversity, performance and or personality conflictsLeverage the competencies of project team members and internal/customer resources to enhance project quality and accelerate resultsSkills and KnowledgeDemonstrated high level of commitment, very dynamicSensitive to urgency and able to work/keep focus under pressureVery High level of Influencing skills to be used externally and internallyAbility to develop and communicate (internally and externally) complex and integrated commercial solutions at a high levelFully capable of executing at each stage of the sales cycle - initial relationship development, basic solutions design, systems demonstrations/expertise, presentation building, value proposition construction, and gaining senior executive buy-inStrong communicator at all levels; from clerical staff to board level both within and external to DHLSubstantial knowledge of all supply chain products - Origin, Freight, DC, Transport, Visibility Systems, and good working knowledge of Contract Logistics (DC and Transport) operationsSystems and/or IT experience is a bonus, including around EDI/API integrations, WMS, ERP, and TMS applicationsSaaS experience in either direct or indirect function is preferred but not requiredProject management experience a large plus including driving new systemic solutions and/or implementing a product development strategySubstantial Knowledge of Documentation and Global trade flows across the end to end supply chainExperience of developing international solutions of no less than 5 years for global customers working at a senior / board levelExcellent Commercial Negotiator at Senior Management / Board levelExperience of working with customers across Sectors and RegionsDemonstrable and High-Level working knowledge of operational and commercial models globallyUnderstanding of Market Characteristics and Market Dynamics across Sectors and CountriesHigh Level Change Management experienceReach decisions under conditions of uncertaintyStrong analytical skills combined with a systematic problem-solving approachCompetency in Microsoft office tools: Word, Excel, PowerPoint, Visio, etc.Cross-cultural competenceQualifications and Key RequirementsEducationBachelor's Degree or equivalent in a relevant business or technical subject.Master’s Degree or equivalent in a relevant business or technical subject is a plusExperience (Depth & Breadth)Minimum 5-7 years Business Development experience with expertise in 3PL origin management and destination services; end to end supply chainIncreasingly progressive growth in levels of responsibility and scopeLanguagesFluent in EnglishSpanish and/or Portuguese are a plusTravel RequirementPosition has an NORAM responsibility, which requires moderate travel.National Travel (% away from job location)20 to 30%International Travel (% away from job location)10%Pay Range:$141,831.00 - $189,108.00+ (Based on Experience)Benefits (All Non-Union Employees)Compensation:Competitive base salary plus role dependent performance-based incentives.401(k) Match:$1-for-$1 match up to 4% quarterly + 2% annual base contribution.Stock Purchase Plan:Ability to purchase Deutsche Post AG shares at a discounted rate.Medical:Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.Vision:Optional coverage for exams, frames, and contacts.Dental:Optional coverage for preventive, basic, and major services.Paid Time Off:7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in buildingcareers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with30,000+ employeesensuring seamless transport and supply chain solutions. Explore careers with us:DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed toequal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must belegally authorized to work in the United States.Visa sponsorship is not availablefor this role.#LI-RL2

Created: 2026-03-09