Dispatcher

Company Overview Foundation Building Materials (FBM) is a leading construction materials distribution company that serves the commercial and residential construction markets across North America. With a commitment to innovation, quality, and customer satisfaction, FBM provides a wide range of construction products and services to contractors and builders. Based in California, FBM has more than 7,000+ Employees and 400+ Locations across the United States and Canada. FBM's Core Values of Safety First, Customer Driven, Valuing Our People, Integrity and the Pursuit of Excellence form the foundation for an excellent Customer experience that is recognized across the industry.Position OverviewAt Foundation Building Materials (FBM), Dispatchers are vital to daily operations—coordinating drivers, routes, and deliveries to ensure everything runs smoothly. In this fast-paced role, your communication and problem-solving skills will keep our teams and customers connected.Key ResponsibilitiesDispatching & Logistics Management Provides schedules and dispatches delivery crews in a safe and efficient manner while maximizing branch profitabilityResponsible for the accurate and efficient communication and distribution of all delivery orders to branch warehouse and delivery staffUses and maintains Department of Transportation (DOT) dispatch software to above-target FBM compliance percentageProvide instruction to drivers if a logistical or customer service issue should ariseCalls to confirm address, material, stocking conditions, and any other needed information on ALL deliveries BEFORE the truck leaves the FBM warehouseLogistics Oversight Manages the material accuracy/verification process for each truck pre-deliveryMonitors and reports (as needed or requested) on labor costs for each deliveryCommunication & Service Establishes, builds, and maintains customer relationshipsCommunicates effectively with customers, sales, and management regarding delivery statusesProfessional, courteous, and ongoing contact with customers before, during and after a saleCommunicate any concerns or issues directly to Branch ManagerMust attend all required meetings in relation to deliveries and overall companyMiscellaneous Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customersAdhered to all company policies and procedures, DOT and OSHA standardsOther duties as assignedQualificationsBilingual (Spanish) preferredBuilding products knowledge strongly preferredStrong computer knowledge/ data entry skills requiredPrevious experience preferredAbility to quickly and accurately perform basic math skillsAssertive - demonstrated ability to “take charge” and be pro-active when necessaryStrong written and verbal communication skillsAbility to quickly read a road/ geographical map and communicate directions to someone elseDemonstrated effective (polite, organized, questioning) telephone skillsFlexibility/adaptability in personal work schedule and in product/delivery schedulingStrong organizational skillsApproaches job assignments with positive 'can do' attitudeEffective interpersonal skills with customers and peersDemonstrated ability to follow instructions with limited guidanceReports ToBranch ManagerCompensation The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.BenefitsAt FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:MedicalDentalVisionHSA/ FSA plansVoluntary Life and Accidental Death & Dismemberment (AD&D) InsuranceCritical illness, Hospital Indemnity, Accident CoverageLegal Insurance PlanGenerous 401(k) plan with company matchA career path designed with you in mindEqual Opportunity EmployerFoundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources job will be posted for at least 5 days, starting on the initial post date reflected above.

Created: 2026-03-09