Ready Mix Concrete Dispatch Supervisor

Titan Florida LLCis a leading environmentally and socially progressive heavy building materials companylocatedin the eastern United States. TitanFloridais part of the TITAN Group, an independent, multi-regional producer of cement and other related building materials. Our products include cement, aggregate, ready-mixedconcrete,and fly ash beneficiation. TITAN Grouphasa record of continuous growth since its establishment in 1902. It has expanded its production and distribution operations into 13 countries, employing more than 5,500 people. Our products protect human life andpersonal property, improve the quality of life, generate economicprosperity,and connect society.TitanFloridaLLC has anexcellent opportunity for a Ready Mix Concrete Dispatch Supervisor in our Deerfiled Beach, FL office. This exempt position will report directly to theCustomer Servie Ready Mix Dispatch Manager.The Ready Mix Concrete Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.The Dispatch Supervisor plays a critical leadership role in balancing customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels. Operational LeadershipSupervise and support daily dispatch operations across assigned plants/regions.Ensure optimal scheduling and routing of drivers to maximize productivity and minimize downtime.Monitor real-time order fulfillment and adjust dispatch plans as needed.Oversee start-of-day planning and end-of-day reconciliation processes.Manage driver wash-out decisions in coordination with system recommendations and operational needs.Ensure effective communication of service alerts, plant issues, weather impacts, and jobsite delays. Team Leadership & DevelopmentDirectly supervise dispatchers and/or customer service representatives.Conduct performance reviews, coaching sessions, and ongoing development conversations.Lead daily huddles focused on safety, service levels, and performance metrics.Support onboarding and training of new team members.Promote a culture of accountability, professionalism, and collaboration. Customer Service ExcellenceEnsure high levels of customer satisfaction through proactive communication.Support resolution of escalated service issues.Collaborate with Sales and Operations to manage high-priority placements and large pours.Monitor call center performance metrics including service level, response times, and abandoned calls.Reinforce customer-focused behaviors across the team. Performance Management & KPIsMonitor and analyze key operational metrics, including:On-Time Delivery (OTD)Cubic Yards per Driver Hour (CY/DH)Lost LoadsTruck Turn TimeDriver ProductivityCall Center Service LevelsIdentify trends and implement process improvements.Prepare reports and dashboards for leadership review.Support continuous improvement initiatives and digital optimization tools. Cross-Functional CoordinationPartner closely with:Plant ManagersOperations ManagersSales ManagersQuality ControlFleet MaintenanceParticipate in planning meetings for large placements.Support implementation of technology platforms (dispatch systems, telematics, optimization tools).Align dispatch decisions with company safety, financial, and operational goals. Safety & ComplianceReinforce safety-first culture in all dispatch decisions.Ensure compliance with DOT regulations, driver hours, and company policies.Support incident review and root cause analysis when applicable.Education & ExperienceHigh school diploma required; Bachelor’s degree preferred.3-5+ years of experience in ready-mix concrete dispatch or logistics.1-3+ years of supervisory or leadership experience preferred.Experience managing multi-plant or high-volume dispatch operations strongly preferred.Core CompetenciesStrong operational decision-makingHigh sense of urgency and situational awarenessAdvanced problem-solving skillsData-driven mindsetClear and concise communicationConflict resolutionLeadership and coaching abilityAbility to perform under pressure in fast-paced environmentStrong organizational skillsTitanFloridais committed to providing Equal Employment Opportunity (EEO) to all qualified persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a Disabled Veteran, Three‐Year Recently Separated Veteran, Armed Forces Service Medal Veteran, Active Duty Wartime or Campaign Badge Veteran, or other protected status.

Created: 2026-03-09